General Manager - PCT

Job Title: General Manager
Concept: Fast Casual / Quick Service Restaurant
Location: [City, State]

Position Overview

The General Manager is responsible for the overall leadership, operational performance, and financial success of a high-volume fast casual restaurant. This role oversees all aspects of restaurant operations including team leadership, guest experience, sales growth, cost controls, and brand standards. The General Manager builds a strong team culture, ensures operational excellence, and drives profitability while delivering a consistent and outstanding guest experience.

Key Responsibilities

Operations & Guest Experience

• Oversee daily restaurant operations to ensure efficient service, food quality, and adherence to brand standards

• Deliver exceptional guest experiences by maintaining high hospitality and service standards

• Monitor restaurant cleanliness, safety, and compliance with all health and food safety regulations

• Ensure accurate execution of menu items, prep standards, and speed of service targets

Team Leadership & Development

• Recruit, hire, train, and develop a high-performing management and hourly team

• Lead by example and foster a positive, accountable, and performance-driven culture

• Provide coaching, feedback, and ongoing development to management and team members

• Manage labor scheduling to balance service levels with labor cost targets

• Drive employee engagement, retention, and internal promotions

Financial Performance

• Own restaurant P&L performance including sales growth, labor management, food cost, and controllable expenses

• Analyze key performance metrics such as sales, guest counts, labor %, food cost, and profitability

• Implement strategies to improve margins, increase average check, and drive operational efficiencies

• Manage inventory, ordering, and waste reduction initiatives

Sales & Local Marketing

• Drive restaurant sales through local marketing, community engagement, and in-store promotions

• Build relationships with local businesses, schools, and organizations to increase brand visibility

• Execute marketing initiatives and promotional programs that support brand growth

Compliance & Brand Standards

• Ensure compliance with all company policies, food safety regulations, and operational procedures

• Maintain accurate records related to inventory, labor, scheduling, and financial reporting

• Protect company assets and ensure proper cash handling procedures

Qualifications

• 3–5+ years of restaurant management experience, preferably in fast casual or quick service concepts

• Proven track record of managing high-volume restaurant operations

• Strong leadership, coaching, and team-building skills

• Experience managing P&L performance, labor budgets, and food costs

• Excellent communication and problem-solving abilities

• Ability to work flexible hours including nights, weekends, and holidays

• ServSafe certification or ability to obtain

Preferred Experience

Experience with fast casual or QSR brands such as Chipotle Mexican Grill, Panera Bread, Five Guys, Jersey Mike's Subs, or CAVA is strongly preferred.

Success Metrics

• Sales growth and guest traffic

• Labor and food cost performance

• Guest satisfaction and online review scores

• Team retention and internal promotions

• Operational and food safety audit scores

What We Offer

• Competitive salary and performance bonus

• Health benefits and paid time off

• Career advancement opportunities within a growing brand

• Leadership development and training programs