Lead Mitigation Technician

Description

About Us

We are a fast-growing disaster mitigation company supporting homeowners and businesses after water, fire, mold, and other environmental losses. Our teams operate quickly, safely, and professionally to restore damaged properties and provide exceptional service. As we continue expanding nationwide, we offer strong training, advancement opportunities, and long-term career stability.

Position Summary

The Mitigation Technician is responsible for assessing affected areas, performing mitigation services, and documenting all work to industry and company standards. This is a hands-on role that requires physical labor, attention to detail, and consistent communication with clients and team members.

Key Responsibilities

• Oversee day-to-day mitigation operations, ensuring smooth workflow across field crews, equipment, and job sites.
• Conduct on-site inspections to assess water, fire, or mold damage and determine required mitigation steps.
• Create accurate scopes, estimates, and job plans using company software and industry standards.
• Lead, mentor, and support technicians to ensure high performance and exceptional customer service.
• Maintain strong communication with customers, insurance adjusters, and internal teams throughout the job lifecycle.
• Manage projects from start to finish, ensuring timelines, budgets, and quality standards are met.
• Ensure compliance with all safety protocols, PPE requirements, and industry regulations (IICRC, OSHA, etc.).
• Oversee equipment setup, monitoring, moisture readings, photo documentation, and job-site verification.
• Review and approve all documentation including technician notes, photos, moisture logs, and job summaries.
• Monitor key performance indicators (KPIs) and contribute to operational improvements.
• Assist in inventory oversight, equipment tracking, and resource allocation to maintain efficiency.
• Participate in on-call rotations, including nights and weekends, for emergency loss response.

Qualifications

• 3–5 years of experience in mitigation, restoration, construction, or a related field.
• Sales Experience. 
• Leadership or crew management experience required.
• IICRC certifications (WRT required; FSRT, ASD, AMRT preferred).
• Strong communication and customer service skills.
• Ability to read scopes, create estimates, and manage job budgets.
• Knowledge of industry standards, safety protocols, and regulatory compliance.
• Valid driver’s license with an acceptable driving record.
• Ability to work in a fast-paced, emergency-response environment with on-call requirements.
• Strong problem-solving abilities, attention to detail, and a proactive mindset.

Physical Requirements

• Ability to lift 50–75 lbs. and move equipment as needed.
• Ability to stand, walk, bend, kneel, and work in attics/crawlspaces for extended periods.
• Work may involve exposure to heat, cold, rain, and various job-site conditions.
• Manual dexterity required for equipment handling and moisture reading tools.
• Strong attention to detail for inspections, documentation, and job verification.
• Clear communication skills for team direction and customer updates. 

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off & Paid Holidays
• Overtime opportunities
• Training, certifications, and professional development
• Growth potential within a rapidly expanding company

Equal Employment Opportunity (EEO)

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any protected status under federal, state, or local law.

Americans with Disabilities Act (ADA)

This position requires standing, walking, bending, kneeling, lifting, and working in various indoor/outdoor environments. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential job functions.