Ride Operator

What you'll bring to the team

Ride Operator

Location: The London Dungeon & Shrek’s Adventure! London As a Ride Operator, you are at the heart of the guest experience and be the face of our attractions, delivering unforgettable memories. As well as managing the Magic Lift Experience and Magic Bus Experience at Shrek’s Adventure! London, you will operate the DROP DEAD Drop Ride safely and efficiently while delivering engaging, memorable moments for every visitor. With a friendly attitude and a focus on safety, you’ll help bring the magic of The London Dungeon and Shrek’s Adventure! London to life. This role is perfect for someone who thrives in a fast-paced, guest-focused environment and loves creating memorable moments.

 

JOB SCOPE:

The Ride Operator is responsible for the safe operation of Ride & Show areas and the delivery of exceptional guest service. You will work across various areas of the attraction, including ride loading, guest interaction, and queue management. This role requires attention to detail, a proactive mindset, and a passion for creating fun and safe experiences.

 

KEY ACCOUNTABILITIES

• Provide a warm, friendly welcome to all guests and assist with directions, information, and queries. 
• Operate ride systems in accordance with training and safety procedures. 
• Engage with guests in a fun, informative, and professional manner to enhance their experience. 
• Monitor and manage guest flow and queue lines, ensuring smooth movement and minimal wait times. 
• Maintain cleanliness and presentation standards across all guest-facing areas. 
• Report any safety concerns, incidents, or guest feedback to the Supervisor promptly. 

Qualifications & Experience

• Guest Service Excellence: Friendly, approachable, and committed to delivering outstanding guest experiences. 
• Safety Awareness: Understands and follows safety protocols with diligence. 
• Communication: Confident in engaging with guests and team members. 
• Teamwork: Works well with others, supports colleagues, and contributes to a positive team environment. 
• Adaptability: Comfortable working in a fast-paced, dynamic setting. 
• Attention to Detail: Observant and thorough in following procedures and monitoring ride operations. 
• Problem Solving: Able to think on your feet and respond calmly to guest concerns or operational issues. 

Preferred Experience: 

• Previous experience in a guest-facing or operational role (e.g., theme park, attraction, hospitality). 
• Familiarity with ride operations or safety procedures (desirable but not essential). 
• Knowledge of Merlin Entertainments’ CORE values (preferred). 

Benefits

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world

 

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected]  and one of the team will get back to you as soon as possible.

 

 

Pay Range

From GBP £14.04/Hr.