Position Summary

The Mortgage Servicing Specialist II assists with the servicing of residential mortgage (1-4 family) loans. The incumbent sets up files on the servicing systems, records principal, interest and escrow payments, maintains file storage, tracks insurance, supports technology implementation/enhancements, and provides excellent member service.

 

The incumbent ensures the accurate, efficient, and timely flow of information/documentation in support of Technology Credit Union's (Tech CU) requirements for offering quality and efficient lending products and services.

Responsibilities

Essential Duties

• Assists internal and external customers with servicing requests.
• Boards funded loan files and performs post-closing monitoring activities.
• Boards residential mortgage loans onto internal servicing systems and maintains accurate loan records
• Processes mortgage payments within the servicing system.
• Reviews loan records and transactions for accounts that are more than 15 days past due, resolves misapplied payments, and researches account transactions to ensure that payments are properly applied.
• Provides documentation and servicing support to the Special Assets Group for delinquency monitoring and collection activities.
• Performs escrow analysis and disbursement of funds from escrow to appropriate agencies when due (insurance, taxes).
• Processes first mortgage re-amortization, loan modifications, and home equity subordination requests.
• Generates payoff demand requests, processes loan payoffs and prepares deeds of reconveyance in accordance with Tech CU and investor policies and procedures.
• Accurately documents and records all servicing activities.
• Posts servicing related fees and reconciles associated general ledgers.
• Contacts insurance agents and/or members to obtain proof of insurance.
• Performs insurance payment processing, tracking and obtaining force placed insurance for flood and hazard if needed.
• Maintains the security, organization, and integrity of loan files, file rooms, and storage cabinets.
• Performs collateral review of both portfolio and correspondent loans including tracking receipt of original notes, recorded deed of trust, recorded assignment of DOT and final title policies, while ensuring Tech CU's lien position is properly documented and recorded.
• Performs monthly travel to local branches to file, retrieve, and manage physical original loan collateral documentation.
• Provides support to the Mortgage Lending and Origination departments as necessary.

Work Schedule

• Full-time; typically 40+ hours/week
• Flexible within core business hours, Pacific Time, M-F
• Occasional extended early morning or late evening hours, and weekends, typically with advance notice

Workplace Essentials

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Qualifications

Education: High school diploma or equivalent experience.

Experience: 2+ years’ increasingly responsible experience in related areas, including Fannie Mae/Freddie Mac (FNMA/FHLMC) servicing, and/or loan processing or funding in a financial institution.

Knowledge/Skills/Abilities:

• Strong ability to prepare and analyze reports using Microsoft Excel.
• Basic math skills.
• Strong organization and verbal and written communications skills.
• Intermediate knowledge of Real Estate Loan Servicing rules, regulations, policies, and procedures.
• Strong sales/service and team orientation.
• Highly adaptive and open to changes as the organization grows and its needs evolve.

 

Licensing:  Notary Public certification preferred, or willingness to obtain and maintain a Notary Public commission upon hire.

 

Travel: Monthly local travel to Tech CU locations outside of Headquarters is required. Must be able to travel independently and reliably. May be required to occasionally attend offsite training, meetings or events, typically with advance notice. Overnight travel unlikely.

 

Typical Working Conditions: Office environment with interaction with a variety of internal and external parties. May work remotely as determined by business need and individual performance.

 

Equipment Used: Routinely uses standard office equipment, including computer, phone, copier and other devices.

 

Physical Requirements: This position requires:

• Speaking and listening to interact with internal and external parties in person or via phone.
• Reading a computer screen and performing keyboarding tasks for up to 70% of the day.
• Sitting at desk and/or conference table for extended periods of time.
• Mobility to attend meetings within office building and offsite.

 

Equal Employment Opportunity

Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Pay and Benefits

• Position Grade: 102
• Salary Range: minimum-$55,500, midpoint-$64,000, maximum-$72,500
• Work Location: The salary range listed is based on working in San Jose, CA. If you work remotely, your salary will be adjusted based on your geographic location.
• Typical Starting Pay: Most new hires start between the minimum and midpoint of the range (adjusted for work location if applicable), based on experience and qualifications.
• Bonus Potential: Target 5% of base salary based on company and individual performance

Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation tied to individual and company goals.

 

Tech CU offers a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision plans
• Income Protection: Life and disability insurance
• Retirement: 401(k) plan with company match
• Paid Holidays: 12 days annually
• Paid Time Off (PTO):
• Accrues at 5.54 hours per bi-weekly paycheck (approximately 18 days per year)
• Increases with length of service
• Voluntary Time Off (VTO):
• 8 hours annually for full-time employees to support charitable organizations
• Additional Benefits:
• Flexible Spending Accounts
• Employee-paid voluntary benefits
• Leaves of absence in compliance with state and federal regulations