Head of Student Success and Outcomes

Stakeholder Leadership and Student Partnership

• Coordinate delivery across academic teams, student services, admissions and the analytics & insight team, ensure clear ownership and effective implementation.
• Champion student partnership, ensuring students contribute meaningfully to the design, evaluation and improvement of interventions.Advise senior leaders on student success priorities, emerging risks and opportunities for improvement.
• Build effective external partnerships and represent the institution in relevant sector networks, drawing on research and effective practice to inform institutional approaches.

Performance, Evaluation and Continuous Improvement

• Work with the analytics & insights team to identify trends, disparities and risks across the student lifecycle, translating findings into timely action.
• Establish a consistent monitoring and evaluation framework informed by Theory of Change, defining success measures, baseline data, milestones and quantitative and qualitative evidence requirements from the outset.
• Review progress against agreed objectives, holding delivery partners accountable and supporting teams to resolve barriers to implementation.
• Evaluate whether interventions are delivered as intended and achieve expected outcomes, testing underlying assumptions and identifying what works, for whom and under what conditions.
• Use evaluation findings and student feedback to refine Theories of Change, inform resource allocation and determine whether interventions should be adapted, scaled or discontinued.
• Provide senior leadership with clear, actionable reporting on progress, impact, risks and recommended improvements.

Regulatory Alignment and Institutional Reporting

• Lead the coordination of student outcomes improvement activity that supports the institution’s compliance with OfS Condition B3.
• Ensure student success initiatives align with relevant APP commitments and institutional quality and governance processes.
• Oversee the preparation of evidence and reports demonstrating progress, impact and areas requiring further improvement.
• Contribute to annual institutional performance reports and relevant regulatory submissions, working with colleagues responsible for compliance and reporting.

• Maintain clear oversight of risks to student outcomes, escalating concerns and coordinating improvement plans where required.

• Degree or equivalent relevant professional experience.
• Substantial higher education experience, with a track record of leading initiatives that improve student outcomes and reduce disparities.
• Knowledge of OfS Condition B3, Access and Participation Plans and inclusive approaches to student success.
• Experience of designing and evaluating evidence-informed interventions using Theory of
• Change principles.
• Ability to interpret quantitative and qualitative data and translate findings into actionable recommendations.
• Strong strategic leadership, stakeholder engagement and programme management skills, with the ability to secure delivery across teams.
• Excellent communication skills and a demonstrable commitment to equity, inclusion and student partnership.

• Relevant postgraduate or professional qualification.
• Experience of APP delivery, regulatory reporting or institutional governance.
• Knowledge of advanced evaluation methods and student analytics.
• Experience of managing staff, budgets or interventions across multiple faculties or campuses.
• Engagement with sector networks or external partnerships focused on student success.

• Health Benefits 
• Life Assurance Plans 
• Salary Sacrifice Schemes (Pension, Cars, Cycle to Work)
• Annual Leave & Holiday Benefits (Buy Holiday, Additional Christmas Leave & Carry Over Leave) 
• Employee Assistance Plan (EAP) & 24/7 Access to GPs 
• Employee Discounts (Gym, Shopping, Cinema)

• 40 hours per week