Service Coordinator - Onsite in Janesville, WI

Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Will be traveling 75% of the time in North America, need a valid passport, prefer ability to travel to Canada.

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

Your responsibilities will include:

• Order Management & Data Administration: Create and manage the entire sales order process – from receiving customer purchase orders to project closure.  Ensures accurate data entry in SAP-PEM.  Maintains accurate customer and account data through the lifecycle of new machine projects and generate reports from the relevant databases as requested.
• Invoice & Financial Management: Prepare and issue customer invoices based on project milestones and contractual terms.  Monitor and maintain the project invoice backlog, in collaboration with project managers and other commercial coordinators.  Support month-end and quarter-end financial closing activities related to revenue and billing.
• Collaboration & Coordination: Work closely with suppliers, external factories, and internal teams to ensure timely product delivery, accuracy in order confirmations, and efficient communication with customers.  Assist Project and Finance Management with commercial insights and up-to-date financial data.
• Continuous Improvement: Utilize SAP and Excel skills to maintain precise shipment schedules and sales records, ensuring we exceed customer expectations.  Assist with supporting and/or leading continuous improvement goals within the department and company.

Your Profile / Qualifications

3 - 5 years experience in Customer Service

Bachelor’s or Associate’s degree (preferably in Business, Supply Chain, or a technical field).  Experience with global production and sales is a plus.

Proficiency in SAP, Microsoft Office (especially Access and Excel), and MRP systems is highly desirable.  Also preferred is a strong attention to detail, organization and time-management skills, and ability to read and understand commercial terms in contracts and purchase orders.

At GEA, we don’t just offer jobs—we offer opportunities to thrive, grow, and make an impact.

The typical base pay range for this position is $24/hour - $30/hour.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

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