Social Worker, 2S&LGBTQ+ Health and Gender-Affirming Care

Social Worker, 2S&LGBTQ+ Health and Gender-Affirming Care

Location: Niagara Falls Community Health Centre
Position Type: Full-time, Permanent
Hours: 37.5 hours per week
Salary: $70,918–$77,506 annually, plus HOOPP pension and comprehensive benefits

About Niagara Falls Community Health Centre

At Niagara Falls Community Health Centre (NFCHC), we are more than a healthcare facility. We are a community hub dedicated to improving the lives of people who face barriers to care.

Our diverse and inclusive team provides holistic, community-based healthcare with a focus on health equity, prevention, and addressing the underlying factors that influence health and well-being. We are committed to creating a supportive work environment that values collaboration, professional growth, work-life balance, and employee well-being.

Position Overview

The Social Worker, 2S&LGBTQ+ Health and Gender-Affirming Care, plays an important role in improving access to inclusive, affirming, and comprehensive healthcare for Two-Spirit, lesbian, gay, bisexual, transgender, queer, and other sexual- and gender-diverse (2S&LGBTQ+) communities across Niagara.

Working as part of an interdisciplinary team, this position combines clinical social work services with community development, health promotion, group programming, and systems-level advocacy. The successful candidate will provide individualized psychosocial support, counselling, crisis intervention, and care navigation while helping clients access gender-affirming healthcare and other community resources.

Beyond direct client care, the Social Worker will contribute to program development, community engagement, partnership building, and organizational initiatives that address barriers to care and improve health outcomes for 2S&LGBTQ+ communities. This role is well suited to a clinician who values both meaningful one-on-one client relationships and the opportunity to create broader, lasting change within the community.

Why Join Us?

At NFCHC, we recognize the importance of supporting the people who support our community.

• HOOPP Pension: Participate in the Healthcare of Ontario Pension Plan to support your long-term financial security.
• Employer-Paid Benefits: Access comprehensive employer-paid health and dental benefits.
• Health and Wellness Fund: Receive dedicated funding to support your health and well-being.
• Professional Development Fund: Access funding for ongoing learning and professional growth.
• Flexible Paid Time Off: Benefit from paid time off options that support work-life balance.
• Collaborative Environment: Work alongside an interdisciplinary team committed to health equity, inclusion, and community well-being.
• Meaningful Impact: Support 2S&LGBTQ+ communities through clinical care, group programming, health promotion, community development, and systems-level advocacy.
• Permanent Full-Time Employment: Enjoy the stability of a permanent position with a comprehensive compensation and benefits package.

Key Responsibilities

Clinical Care and Client Support

• Provide comprehensive psychosocial assessments, counselling, crisis intervention, safety planning, case management, and system navigation services to 2S&LGBTQ+ individuals.
• Complete secondary assessments and provide recommendation letters for gender-affirming surgeries in accordance with applicable professional requirements and current standards of care.
• Support clients in accessing gender-affirming healthcare, community resources, and other social supports.
• Apply trauma-informed, anti-oppressive, and client-centred approaches to care that recognize the diverse experiences, identities, and needs of the communities served.

Group Programming and Health Promotion

• Develop, facilitate, and evaluate therapeutic, educational, peer-support, and community-based group programming.
• Contribute to health promotion initiatives that increase awareness, improve access to care, and support the health and well-being of 2S&LGBTQ+ communities.
• Identify gaps in existing services and contribute to upstream approaches that address barriers to care and improve health outcomes.

Community Engagement and Systems Advocacy

• Facilitate community consultations, focus groups, and engagement activities to inform program planning, service development, and organizational priorities.
• Develop and maintain collaborative partnerships with healthcare providers, social service agencies, educational institutions, and community organizations.
• Advocate for systems-level changes that improve access, inclusion, and equity for sexual- and gender-diverse communities.
• Apply a population health and health equity lens to identify opportunities for service improvement and more responsive, accessible care.

Education, Collaboration, and Quality Improvement

• Provide staff education, consultation, and capacity-building initiatives related to 2S&LGBTQ+ health, gender-affirming care, and inclusive service delivery.
• Participate in quality improvement initiatives, program evaluation, interdisciplinary collaboration, and organizational planning.
• Maintain accurate, timely, and confidential client records using electronic medical records (EMR) and other documentation systems in accordance with professional and organizational standards.

What We're Looking For

Education and Professional Registration

• Master of Social Work (MSW) from an accredited university.
• Current registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).

Experience and Knowledge

• A minimum of three years of clinical experience, preferably in community health, mental health, primary care, or a related setting.
• Demonstrated experience supporting 2S&LGBTQ+ communities and applying gender-affirming approaches to care.
• Experience providing counselling, psychosocial assessments, crisis intervention, and case management services.
• Knowledge of the World Professional Association for Transgender Health (WPATH) Standards of Care, trauma-informed practice, anti-oppressive practice, and the social determinants of health.
• Experience developing, facilitating, and evaluating group programming.
• Experience delivering staff education, consultation, and capacity-building initiatives.

Skills and Attributes

• Strong communication, facilitation, advocacy, and relationship-building skills.
• Ability to build trusting relationships with clients and collaborate effectively with interdisciplinary teams and community partners.
• A commitment to health equity, inclusion, and reducing barriers to care for 2S&LGBTQ+ communities.
• Strong organizational skills and the ability to manage competing priorities while maintaining quality client care.
• Proficiency in electronic documentation and a commitment to maintaining accurate, confidential records.

Additional Requirements

• Ability to work flexible hours, including some evenings and occasional weekends.
• Vulnerable Sector Check required.
• A valid Ontario driver's licence and access to reliable transportation, if required for community-based responsibilities.

Join Us and Make a Difference

At NFCHC, your work will contribute to improved health outcomes, increased access to affirming care, stronger community connections, and reduced health inequities for 2S&LGBTQ+ communities across Niagara.

This is an opportunity to bring together clinical social work, group facilitation, community development, health promotion, and systems advocacy within a supportive and innovative interdisciplinary team. If you are passionate about delivering affirming care while helping create more inclusive and accessible healthcare systems, we encourage you to apply.

To Apply

Please submit your resume and cover letter below. 

NFCHC is committed to providing an accessible recruitment process. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require an accommodation, please let us know.

Niagara Falls Community Health Centre is committed to equity, diversity, inclusion, anti-racism, and reconciliation. We strongly encourage applications from members of 2S&LGBTQ+ communities, Indigenous Peoples, Black and racialized individuals, persons with disabilities, and others who reflect the communities we serve.