Administrative Assistant, Residence Life

DESCRIPTION:

Facilitate and coordinate the daily administrative operations of the Office of Residence Life, providing essential support for student housing processes, departmental communications, record management, and customer service. Work collaboratively with the Director of Residence Life and professional staff to ensure efficient office operations and a responsive, student centered experience for families and campus partners. Perform general administrative functions; provide assistance efficiently; provide exceptional customer service to all individuals that contact the department. 

OUTCOME:
Maintain the efficient operation of the Office of Residence Life. Effective administrative results and delivery of services are rendered to students and other individuals.

• Serve as an initial point of contact for student and family inquiries, providing information, resolving routine concerns, and referring complex or sensitive matters to appropriate professional staff. Answer telephones, manage the departmental email account and website, and positively greet all people coming into the office for appointments, questions, and directions    25% 
• Assist with the administrative functions of housing operations, including maintaining student housing records, processing housing assignment changes, auditing residence hall and office keys, and utilizing housing management software to ensure accurate and timely information.     25%
• Provide administrative support for key departmental processes, including housing selection, opening and closing procedures, early arrivals, late stays, and other housing-related deadlines and activities. Organize, maintain, and update office records, information, and files.     25% 
• Coordinate with campus departments and external partners as needed to support daily Residence Life operations and facilitate timely responses to student housing needs. Schedule appointments and meetings as needed.    10%
• Prepare departmental communication in the form of letters, reports, flyers and memos.     5% 
• Provide general office support, including ordering supplies, coordinating purchases, and managing daily administrative tasks.     5% 
• Supervise and train student employees, including work study students.     5% 

• High school diploma or equivalent
• One to three years of general administrative experience
• One to three years of customer service experience
• One to three years of computer experience

• MS Office, Google, and other PC software applications. 
• Ability to communicate effectively with students, parents, employees and the public. 
• Ability to communicate effectively over the phone and via email. 
• Ability to work with requests of students and parents, while managing office duties. 
• Ability to maintain confidentiality and exercise discretion when handling sensitive student information, housing records, and departmental matters in accordance with College policies and applicable privacy requirements.
• Excellent organizational skills.