Senior Benefits Administrator

Posting Description

Group Risk Administrator

 

Do you have experience administering group risk schemes? Are you ready to provide accurate, responsive support to clients, consultants and insurers?

 

Join Aon and help deliver a high-quality service across group life, income protection and specified illness schemes!

 

This is a hybrid role with the flexibility to work both virtually and from our Dublin or Cork office.

 

Aon is in the business of better decisions

 

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

 

As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

 

What the day will look like

 

You will provide accurate, timely and professional administration support across a portfolio of group risk schemes. Working closely with the Service Delivery Manager, consultants, insurers and clients, you will help ensure renewals, scheme changes, underwriting requirements and claims are progressed efficiently and in line with agreed service standards, regulatory requirements and internal controls.

 

• Administer group life, income protection and specified illness schemes, including joiners, leavers, salary updates and benefit amendments.
• Prepare renewal data requests, follow up on outstanding information, validate membership data and submit complete renewal information to insurers.
• Review renewal terms, maintain scheme lead sheets, notes and trackers, and flag errors or discrepancies to the consultant and Service Delivery Manager.
• Reconcile premium invoices, calculate pro-rata premiums and arrears, and follow up on outstanding payments.
• Coordinate medical underwriting for members above the free cover limit and maintain accurate records of underwriting decisions and benefit statements.
• Support death in service and income protection claims by gathering documentation, liaising with insurers and tracking deferred periods, decisions and payments.
• Manage correspondence through the shared group risk mailbox, responding to clients, members, consultants and insurers within agreed SLAs.
• Follow documented processes and controls, maintain audit-ready records, protect personal data and contribute to process improvements and team initiatives.

How this opportunity is different

 

This role gives you the opportunity to build broad, practical experience across the full administration lifecycle of group risk schemes, from renewals and membership changes through to underwriting and claims support.

 

You will work closely with the Service Delivery Manager, consultants, clients and Irish group risk insurers. You will be part of a collaborative team that shares workloads, supports backlog clearance and provides cover during peak periods and absences, while giving you ownership of your day-to-day portfolio and clear escalation support when needed.

 

Skills and experience that will lead to success

 

• A minimum of two years’ group risk experience gained within an insurer, broker, consultancy or employee benefits environment, with working knowledge of group life, income protection and/or specified illness products.
• Proven scheme administration experience, including renewals, membership data validation, premium reconciliation, free cover limits, underwriting requirements and claims processes.
• Strong attention to detail, numerical accuracy and organisational skills, with the ability to manage a varied workload, maintain reliable records and meet deadlines and SLAs.
• Clear, professional written and verbal communication skills, together with proficiency in Microsoft Outlook, Word and Excel, including trackers and spreadsheets.
• A QFA or equivalent Minimum Competency Code qualification is desirable, as is experience working with Irish group risk insurers and shared mailboxes. Candidates willing to work towards the relevant qualification will also be considered.

 

How we support our colleagues

 

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

 

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

 

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

 

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