Traffic Control Attendant

LAZ Airport Services | Airport Operations | Non-Exempt

Guide Travelers. Keep Traffic Moving. Create a Safer Curbside.

At LAZ Airport Services, Traffic Control Attendants play an important role in keeping the airport experience safe, organized, and moving. At Eagle County Regional Airport, you will work directly on the terminal curbside, helping manage the flow of vehicles and pedestrians while providing friendly, professional assistance to travelers.

This is a hands-on, highly visible position. You will interact with passengers, drivers, airport tenants, vendors, ground transportation companies, and other members of the airport community throughout your shift.

You'll spend much of your day on your feet and outdoors, making real-time decisions, answering questions, addressing concerns, and helping prevent congestion around the terminal.

If you're dependable, comfortable working independently, confident communicating with the public, and able to stay calm when things get busy, this may be a great opportunity for you.

Why Join LAZ?

• Team Atmosphere: Be part of a collaborative team supporting an active airport operation.
• Growth Opportunities: Build your skills and explore opportunities for advancement.
• Paid Training: No previous parking or airport experience required. We'll help prepare you for the role.
• Free Company Uniform
• PayActiv: Access up to 50% of earned wages on demand.
• Employee Assistance Program (EAP): Confidential resources available 24/7 for employees and eligible household members.
• Health Coaching & Resources: One-on-one health coaching available whether or not you enroll in LAZ benefits.
• Smoking Cessation Program

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Options

Part-time eligibility is determined by plan requirements and hours worked. [Reusable L...rompt.docx | Word]

About LAZ Airport Services

Parking is our industry, but people are our passion.

LAZ Airport Services helps keep travelers and airport operations moving through safe, reliable, and customer-focused parking and transportation services. Our frontline employees are an important part of the travel experience, often serving as one of the first points of contact for passengers arriving at or departing from the airport.

At Eagle County Regional Airport, that means helping create a curbside environment that is safe, welcoming, organized, and ready for the traveling public.

Schedule & Work Environment

This is an active, primarily outdoor airport position performed around moving vehicles, pedestrians, terminal curbside areas, and parking facilities.

The position requires flexibility to work early mornings, evenings, nights, weekends, holidays, and varying schedules based on operational needs.

Employees work outdoors throughout the year and should be prepared for changing weather conditions, including heat, cold, wind, rain, and snow.

The Spirit of the Position

The Traffic Control Attendant helps create order in one of the busiest and most visible parts of the airport: the terminal curbside.

You are there to keep vehicles moving, help pedestrians navigate safely, prevent unattended vehicles from creating operational or security concerns, and assist travelers who may be unfamiliar with the airport. Sometimes that means answering a simple question. Other times, it means confidently addressing congestion or remaining calm with a frustrated traveler.

Success requires good judgment and a willingness to make decisions and stand behind them while remaining professional and respectful. You will need to balance customer service with airport rules, safety expectations, and the needs of the overall operation.

Most importantly, you represent both LAZ and the airport whenever you interact with the traveling public. The goal is simple: help people, maintain a safe and orderly curbside, and contribute to an airport experience our customers and partners can count on.

What You'll Do

Traffic & Curbside Operations

• Direct vehicle traffic at the main terminal to maintain safe and efficient traffic flow.
• Direct pedestrian movement in active curbside and terminal areas.
• Monitor the curbside and help ensure areas remain free of unattended vehicles.
• Apply established airport rules, procedures, and operating guidelines consistently.
• Identify operational concerns and communicate or escalate issues when appropriate.

Customer Service & Traveler Assistance

• Greet and assist travelers in a professional, courteous, and approachable manner.
• Answer general questions regarding airport parking and ground transportation options.
• Provide clear directions and assistance to passengers navigating airport areas.
• Address customer concerns and complaints in accordance with established policies and procedures.
• Remain courteous and professional during challenging or emotionally charged interactions.

Airport & Stakeholder Support

• Serve as a frontline liaison among LAZ, the airport, travelers, tenants, vendors, and ground transportation companies.
• Help communicate and reinforce applicable airport rules and operating requirements.
• Establish positive working relationships with airport users, employees, tenants, government agencies, departments, and members of the public.
• Work independently while collaborating with team members and reporting to a field supervisor.

Safety, Incident Response & Operational Readiness

• Respond to incidents and critical situations calmly and with a problem-solving mindset.
• Maintain awareness of vehicle and pedestrian activity throughout assigned areas.
• Make sound operational decisions independently while following established procedures.
• Maintain terminal curbside and parking areas in a clean and presentable condition.
• Set up and remove signs as necessary to support operations.
• Sweep and remove trash or debris from assigned areas as needed.

Who You Are

Customer-Focused

You enjoy helping people and understand how professional, respectful service can make someone's airport experience easier.

Safety-Minded

You remain aware of vehicles, pedestrians, changing conditions, and potential hazards while working in an active airport environment.

Calm Under Pressure

Busy curbside conditions and challenging interactions don't prevent you from communicating clearly and professionally.

Dependable

You understand that airport operations depend on employees being present, prepared, and ready to contribute.

Confident & Decisive

You can make decisions within established guidelines, communicate expectations clearly, and remain firm when necessary.

Adaptable

You can adjust to changing traffic conditions, weather, passenger needs, and operational priorities throughout your shift.

Team-Oriented

You can work independently while recognizing when communication, coordination, or support from others is needed.

Qualifications

Required

• High school diploma, GED, or equivalent.
• Ability to speak, read, and comprehend English sufficiently to perform the responsibilities of the position.
• Ability to understand and apply policies, procedures, instructions, and standard operating practices.
• Ability to work independently and manage multiple responsibilities in an active environment.
• Ability to communicate professionally with travelers, employees, tenants, vendors, and other airport stakeholders.
• Ability to make independent decisions within established procedures and remain firm when enforcing expectations.
• Ability to work outdoors in varying weather conditions.
• Ability to work a flexible schedule based on airport operational needs, including early mornings, evenings, nights, weekends, and holidays.

Skills & Competencies

• Customer service
• Traffic and pedestrian awareness
• Safety awareness
• Professional communication
• Conflict resolution and de-escalation
• Sound judgment and decision-making
• Problem-solving
• Reliability and punctuality
• Teamwork
• Adaptability
• Sense of urgency
• Ability to remain composed under pressure

Success in This Role Looks Like

• Vehicle and pedestrian traffic is directed safely and professionally.
• Terminal curbside areas remain orderly and free of unattended vehicles.
• Travelers receive prompt, courteous, and helpful assistance.
• Airport rules and established procedures are applied consistently.
• Challenging interactions are handled calmly and professionally.
• Incidents and operational concerns are addressed or escalated appropriately.
• Assigned terminal, curbside, and parking areas remain clean and presentable.
• You consistently demonstrate reliability, sound judgment, teamwork, and accountability.

Physical Requirements

This position requires the ability to:

• Stand, walk, and move throughout active airport operational areas for approximately 95% to 100% of the shift.
• Work outdoors in varying weather conditions, including heat, cold, wind, rain, and snow.
• Lift, push, and pull at least 25 pounds.
• Bend, stoop, squat, and lift frequently throughout the shift.
• Move quickly when operational circumstances require it.
• Work safely around moving vehicles and pedestrian traffic.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. [Reusable L...rompt.docx | Word]

Guide the Traffic. Help the Traveler. Keep the Airport Moving.

If you're ready for an active role where your judgment, customer service, and reliability make a difference every day, we'd love to have you consider joining LAZ Airport Services at Eagle County Regional Airport.

Parking is our industry. People are our passion.

Equal Employment Opportunity

LAZ Parking is an Equal Opportunity Employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity to all persons regardless of race, color, religion, sex, national origin, disability, age, genetics, veteran status, or any other characteristic protected by applicable federal, state, or local law.

This Employer participates in E-Verify.

FLSA Status: Non-Exempt

Anticipated Application Deadline: This posting will remain open until filled. LAZ anticipates closing applications on 12/31/26, consistent with the Colorado Equal Pay for Equal Work Act (C.R.S. § 8-5-201) and 7 CCR 1103-18, Rule 11.1.3.