Case Handler

We are working closely with Southern Housing to assist with the appointment of an Case Handler on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £18.85- £24.70 per hour

Summary:

The Case Handler – Admin & Clerical will provide administrative and case management support to the Damp & Mould team, ensuring the effective handling, monitoring and resolution of damp and mould-related cases within residential properties. Reporting to the Project Manager (Damp & Mould), the post holder will manage resident enquiries, coordinate repair requests, schedule appointments and maintain accurate case records in line with organisational procedures and relevant housing legislation, including Awaab's Law. 

Responsibilities:

• Handle and monitor damp and mould cases from initial reporting through to resolution.
• Assess and categorise the severity and urgency of cases in accordance with organisational procedures and relevant guidelines.
• Communicate with residents, providing updates, advice and guidance on damp and mould management and prevention.
• Provide administrative support to specialist surveyors, including diary management, appointment scheduling and correspondence.
• Ensure complaints, enquiries and reports are handled within agreed deadlines and comply with internal procedures.

Qualifications:

• GCSEs in English and Mathematics or equivalent qualifications.
• NVQ Level 2 or 3 in Business Administration or an equivalent professional qualification (desirable).
• Relevant training or qualifications in administration, customer service or case management would be advantageous.

Essentials:

• Previous experience working in an administrative, clerical or case management role.
• Experience dealing with customers or residents within the public sector, housing association or social housing environment.
• Knowledge and understanding of Awaab's Law and its requirements relating to damp and mould hazards in social housing.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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