ICE CREAM Quality Strategy, Development, & Training Senior Manager

Life tastes better with ice cream 

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. 
  

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.  

What truly sets us apart is how we work.  

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.  

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

The role
Quality is a key driver of competitive advantage and consumer trust. The Quality Strategy & Culture Senior Manager plays a key role in shaping and activating the global Quality agenda across the business. 

Working closely with the Chief Quality Officer and Quality Leadership Team, the role connects business priorities, Quality risks and opportunities into a clear strategy, programmes, goals and governance. 

The role drives transformation by translating strategy into action, building an engaged global Quality community, and using communication, storytelling, digital tools and AI to simplify work, accelerate collaboration and increase impact. 

Through strong cross-functional partnerships and high-impact engagement, the role helps embed Quality into how the business makes decisions, manages risk and delivers great consumer and customer experiences. 

What you'll be responsible for

• Quality strategy & priorities: Partner with the Chief Quality Officer and Quality Leadership Team to shape and evolve the global Quality strategy, priorities, programmes, goals and KPIs, aligned with business and Supply Chain priorities. 

• Strategy activation & governance: Translate strategy into clear programmes, roadmaps and governance, connecting global priorities with Business Unit needs and creating clarity on ownership, decisions, progress and outcomes. 

• Transformation & continuous improvement: Lead and enable strategic transformation initiatives across Quality, challenge established ways of working, simplify processes and mobilise stakeholders to embed sustainable improvements. 

• Quality culture: Shape and lead the global Quality Culture programme, embedding Quality into everyday decisions and strengthening consumer and customer focus across the organisation. 

• Community building & engagement: Build and engage the global Quality community, creating strong networks and forums for collaboration, knowledge sharing, recognition and collective problem solving. 

• Communication & storytelling: Translate complex Quality priorities, risks, performance and achievements into simple, compelling narratives for senior leaders, Quality teams and wider business audiences. 

• Events & activations: Shape and deliver key global Quality events, campaigns and engagement moments, working across functions and geographies to drive participation, understanding and action. 

• Digital & AI enablement: Use digital tools, data and AI to improve how Quality insights are generated, communicated and shared, and identify practical opportunities to simplify work, strengthen collaboration and accelerate decision-making. 

• Cross-functional partnership: Build strong partnerships across Supply Chain, R&D, Marketing, HR, Communications, Legal and other functions to integrate Quality priorities into broader business agendas. 

• Performance & insights: Connect Quality goals, KPIs, consumer and customer insights, and stakeholder feedback to identify trends, priorities and opportunities and support effective leadership decisions. 

• External perspective: Bring relevant external thinking, benchmarks, networks and partnerships into the Quality agenda to identify emerging practices and opportunities. 

Skills

• Strategic thinking & business acumen: Connects Quality, Supply Chain, consumer and customer needs, risks and business priorities, translating complexity into clear choices and actions. 

• Transformation & change leadership: Creates alignment around change, challenges established ways of working and mobilises diverse stakeholders to embed new approaches. 

• Communication & storytelling: Excellent written, verbal and visual communication, with the ability to turn complex or technical subjects into simple, relevant and compelling narratives.( Board, LT, LT-1, LT-2 and front line) 

• Stakeholder influence: Builds trusted relationships and creates alignment across senior leaders, technical experts, functions, geographies and organisational boundaries without relying on formal authority. 

• Community & engagement leadership: Builds active communities and creates experiences, events and campaigns that turn organisational priorities into participation and action. 

• Digital & AI fluency: Uses digital and AI-enabled tools confidently and responsibly and identifies practical opportunities to improve insight, productivity, collaboration and communication. 

• Programme leadership & prioritisation: Turns strategic priorities into structured programmes and outcomes, navigating complexity and focusing resources on the areas with greatest impact. 

• Learning agility & curiosity: Brings external perspective, learns quickly and applies new thinking pragmatically to the Quality agenda. 

We're looking for someone who

• 10+ years of relevant professional experience, with experience in Supply Chain and Quality Mandatory. 

• Proven experience leading transformation and change within a complex company, translating strategic ambition into sustainable ways of working. 

• Experience working in global, cross-functional and matrix organisations and influencing stakeholders across functions and geographies.( 5+ years) 

• Demonstrated experience building and engaging communities or networks and mobilising people around a common agenda. 

• Experience designing and delivering high-impact events, campaigns or engagement initiatives. 

• Experience communicating complex topics through clear narratives, presentations and storytelling, including with senior leadership audiences. 

• Good understanding of digital technologies and AI, with practical experience using digital and AI-enabled tools to improve productivity, insight, communication or collaboration. 

• Sound understanding of Quality principles, risk management and continuous improvement within a Supply Chain environment. 

• Experience of virtual and multicultural teamwork. 

• Relevant university degree or equivalent professional experience. 

Leadership

You are an inclusive and collaborative leader who can create clarity, mobilise people and support delivery across organisational boundaries. You combine ambition with pragmatism, balance challenge with support, and understand the wider business context in which Quality operates. 

• Personal mastery: Sets high standards, actively seeks feedback and demonstrates self-awareness, resilience and empathy. 

• Passion for high performance: Creates focus and momentum, takes accountability and helps teams translate ambition into results. 

• Talent catalyst: Builds capability through coaching, inclusion, empowerment and knowledge sharing. 

• Purpose & service: Leads with humility and creates value for colleagues, consumers, customers and partners. 

• Consumer love: Keeps consumer and customer needs at the centre of Quality priorities and decisions. 

• Business acumen: Connects Quality to growth, trust, operational performance, risk and value creation. 

• Future readiness: Uses digital tools and AI responsibly, remains curious and helps the organisation adopt better ways of working.

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done

• Continuous learning and development as the business grows

• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.