Care Coordinator

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Department:

16406780 Emergency Services

Work Shift:

Variable

Job Description:

The Care Coordinator at North Mississippi Health Services is responsible for promoting an overall supportive and positive patient experience by monitoring and facilitating patient care. This position serves in a key patient-facing role and requires strong communication skills to facilitate information across patients, families, and care teams, advocate on behalf of patients and families regarding concerns and questions, orient patients, families, and visitors to the NMHS facility, and provide information and emotional support as needed to curate an informed, comfortable and positive patient experience.

JOB FUNCTIONS
Coordination:
• Coordinates care to patients effectively and efficiently by monitoring and evaluating interdisciplinary care.
Orientation/Education:
• Orients and educates patients/family members/visitors to the Emergency Room, policies, and procedures.
Customer Service/Customer Relations:
• Greets individuals in a positive and caring manner.
• Relays the needs and concerns of patient’s family members/visitors effectively and efficiently to staff.
• Provides emotional support to family members as needed.
• Receives requests and provides information to patient/family member as requested.
• Assists in the resolutions of patient/family member issues/problems.
• Assists family with grieving processes and procedures.
Communication:
• Promotes effective communication amongst care team, treating clinicians, patients, family members, etc.
Liaison:
• Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction.
Inventory:
• Assesses and maintains waiting room supplies in a cost-effective manner.
• Complies with budgetary guidelines.
Regulation:
• Adheres to NMHS/NMMC Policies/Procedures/Guidelines.
• Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues.

Knowledge Skills and Abilities

• Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required
• Demonstrated decision-making and problem-solving skills; required
• Excellent organizational and communication (written and verbal) skills; required
• Excellent human relations skills; required
• Excellent interpersonal skills; required
• Working knowledge of the development of adolescent, pediatric, adult, and geriatric patients; required
• Must evaluate and coordinate the continuity of patient care
• Must conduct comprehensive, preventative screenings for patients and/or assists all support staff in daily patient interactions as needed
• Must maintain patient/family confidentiality with all aspects of information in accordance with practice, State and Federal regulations
• Must have extensive contact with patients, family members, visitors, physicians, nurses, internal/external customers/resources
• Must have excellent written and verbal communication skills
• Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve

Physical Demands


A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


• Standing. Constantly

• Walking. Frequently

• Sitting. Rarely

• Lifting/Carrying. Frequently 50 lbs

• Pushing/Pulling. Frequently

• Climbing. Occasionally

• Balancing. Occasionally

• Stooping/Kneeling/Bending. Frequently

• Reaching/Over Head Work. Frequently

• Grasping. Frequently

• Speaking. Occasionally

• Hearing. Constantly

• Repetitive Motions. Constantly

• Eye/Hand/Foot Coordinations. Frequently

Salary Range:

$15.07-$18.84

Education:

Associate’s Degree | Business Administration/Management | Not Required High School Diploma, GED, or Project Search Graduate | Business Administration/Management | Required

Certifications: