Deputy Vice President, Operational Support

Compensation Grade:

Deputy Vice President

Salary Range:

$172,713.00-$270,626.00

Opening Date:

November 6, 2026

Closing Date:

November 21, 2026

Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

Deputy Vice President, Operational Support

As the Deputy Vice President, Operational Support, you will partner with Operations senior management to drive operational strategy, performance, standardization, and continuous improvement across Ronald Reagan Washington National Airport (DCA), Washington Dulles International Airport (IAD), and Public Safety under the direction of the Senior Vice President of Airport Operations.

Serves in the Office of Operations at the Headquarters Office.

GENERAL RESPONSIBILITIES

Serves as the principal executive advisor to the Senior Vice President of Airport Operations on operational strategy, enterprise risks, organizational performance, operational support, and emerging aviation trends.

Assesses the current state of organizational performance, and internal and external operating environments; establishes the desired future state and develops and executes integrated operational strategies, initiatives, and performance plans that align enterprise objectives with organizational priorities and measurable business outcomes.

Provides oversight of industrial engineering, operations research, and continuous improvement programs to analyze operational processes, workload, staffing, equipment, and resource utilization and identify opportunities to improve service, productivity, efficiency, and cost performance.

Leads operational transformation initiatives to improve efficiency, resilience, customer service, operational readiness, and customer satisfaction.

Develops operational performance measures, KPIs, dashboards, and executive reports to monitor service levels, productivity, safety, compliance, resource utilization, and organizational performance; evaluates results and directs corrective and improvement actions.

Establishes and evaluates operational policies, procedures, standards, and governance frameworks; ensures consistent standard operating procedures and operating practices are developed, maintained, and implemented across the two-airport system.

Directs organizational change initiatives and operational transformation projects, including the evaluation and implementation of new processes, technologies, and work methods that improve operational performance.

Provides executive oversight of the Airports Authority's operations fleet management program, including fleet planning, utilization, lifecycle management, replacement strategies, and coordination of resources necessary to support airport operations.

Provides oversight of the building code program and Building Codes Manager to ensure facilities, construction, alterations, repairs, and operational activities comply with applicable building codes, standards, and the Airports Authority Building Codes Manual.

Ensures compliance with Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Department of Homeland Security (DHS), Occupational Safety and Health Administration (OSHA), environmental, building code, and other applicable regulatory requirements.

Collaborates with Engineering, Planning, Public Safety, Finance, Human Resources, Information Technology, airlines, tenants, and government agencies to support capital projects, operational initiatives, standardization, and operational support programs.

Oversees workforce planning, operational budgets, resource allocation, and organizational development for assigned operational support functions.

Identifies operational risks, evaluates emerging industry trends and best practices, and recommends strategic improvements to enhance operational effectiveness, resilience, and service delivery.

Performs other duties as assigned or as determined on own initiative.

QUALIFICATIONS

Eight years of progressively responsible leadership experience in aviation, transportation, military operations, industrial engineering, or another complex operational environment.

Knowledge of applicable local, state, and federal laws, regulations, standards, and ordinances governing aviation safety, security, building codes, environmental compliance, and public administration.

Knowledge of Safety Management Systems (SMS), strategic planning, operational performance management, continuous improvement, and business continuity.

Demonstrated ability to develop and implement operational strategies, standardized procedures, performance improvement initiatives, and cross-functional programs across a complex, multi-site organization.

Ability to analyze complex operational issues, performance data, processes, resource requirements, and operational risks and make sound executive decisions.

Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.

Strong executive communication, collaboration, negotiation, and relationship management skills.

PREFERRED QUALIFICATIONS

Master's degree in Aviation Management, Business Administration, Public Administration, Engineering, Transportation, or a related field.

EDUCATION

Bachelor's degree in Aviation Management, Business Administration, Public Administration, Engineering, Transportation, or a related field.

CERTIFICATION AND LICENSES REQUIRED

Valid state driver's license in good standing.

NECESSARY SPECIAL FACTORS

May travel between Ronald Reagan Washington National Airport, Washington Dulles International Airport, and other Airports Authority facilities.

May be exposed to adverse weather conditions, aircraft noise, moving vehicles, construction activities, and other operational environments during inspections or emergency response.

Subject to holdover, recall, and after-hours response during emergencies, severe weather, security incidents, or other operational events.

Work is reviewed through organizational performance, strategic outcomes, customer service, operational effectiveness, fiscal stewardship, and achievement of Airports Authority objectives.

WHAT WE OFFER

A career with the Airports Authority comes with more than just a paycheck; it offers a comprehensive benefits package designed to support you and your family’s health, financial security, and professional growth. Benefits include medical, dental, and vision coverage; well-being resources; health savings and flexible spending accounts; pension and retirement plans; and ongoing training and development opportunities. Discover more about our benefits package here. 

A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.