Senior I2C Manager

Short Intro and About the Job

As a Senior I2C Manager,  you will lead the Invoice-to-Cash (I2C) function in driving accurate invoicing, timely cash collection, and effective credit risk control, while keeping a clean AR balance through root-cause claims resolution, strong KPI tracking, and robust internal controls. To coach and develop the team and build strong relationships with customers and CBU partners (Sales, Supply Chain), so that customer enquiries are resolved promptly and the business has reliable cash forecasting and visibility.  

 

Responsibilities :

• Lead, coach, and develop your team by setting clear objectives, guide with regular feedback, and create real growth opportunities for every member
• Empower the AR, Collections, and TTM teams by coaching them through customer invoices, payments, queries, and deductions — and oversee their work to keep our processes clean, compliant, and customer-ready.
• Drive healthy cash flow by managing on-time customer payments, clear invoices and claims accurately, proactively follow up on overdue invoices, and protect the business by controlling credit risk through solvency checks and credit insurance.
• Manage Trade Terms Management (TTM) and overseeing customer invoice processing and customer payments-out with accuracy and on-time delivery.
• Ensure invoicing accuracy and completeness, timeliness and quality of the invoices issuance and delivery.
• Claims management: timely record customer claims, and perform first line claims resolution.
• Ensure KPI tracking mechanism is within the I2C function
• Set-up and follow up KPIs to monitor and improve the efficiency of the Invoice to Cash process.
• Focus on the root of claims to solve them and in the resolution process to have a correct and clean AR balance.
• Support CBU in Cash Forecast with organic cash generation and risk and opportunities assessment.
• Challenge CBU landing cash options and apply last call if necessary in accordance with I2C local lead.
• Ensure completeness and correctness of TS accruals at month-end. Review the ageing of accruals and challenge the business if necessary.
• Oversee the management of the AR, Cash Collectors, TTM systems, Invoicing and Claims tools, and manage relationship with the IS team
• Ensure the development of a good relationship with customers and relevant functions in the CBU (Sales and Supply Chain)
• Contribute to finance projects as appropriate
• Guarantee an effective internal control system in the O2C Modern Trade and Proximity and TTM process
• Ensure customer service operation is set within the AR function
• Ensure effective control is in place to assist, track and resolve customer enquiry in timely manner

About You

You'll thrive in this role if you have

 

• Bachelor's Degree in Business Administration, Finance & Accounting, or a related discipline.
• 8+ years of experience in Finance, Customer Service, or a Center of Excellence environment, with at least 5 years as a people / team manager.
• Strong knowledge of Invoice-to-Cash (I2C) processes, systems, and data.
• Strong knowledge of Accounts Receivable accounting principles.
• A business partnering and service-oriented mindset, with a focus on delivering great stakeholder experience.
• Ability to analyze processes and execute improvement opportunities.
• Ability to prioritize effectively and deliver timely, accurate results in a fast-paced environment.
• A pragmatic, problem-solving approach with a focus on practical solutions.
• Good communication skills and a proactive way of working.
• A collaborative team player who fosters teamwork and sharing of ideas.
• Proficiency in both Mandarin and English, with strong written and verbal communication skills.
• Good computer skills, including Excel, Word, and PowerPoint.

About Us, We offer and What's next

At Danone Business Services APAC (DBS APAC), we're more than a Shared Service Centre. We are a strategic partner committed to delivering exceptional service experiences across the Asia-Pacific region.Guided by our ambition to be BEST IN CLASS, we continuously challenge ourselves to innovate, improve, and create meaningful impact for our Danoners, customers, and suppliers.Join Us and Make a DifferenceIf you're looking for an opportunity to elevate your payroll career beyond processing and become part of a team that values excellence, collaboration, and continuous improvement, we'd love to hear from you.One Planet. One Health. By You.