Event Supervisor - Stockton, CA

**The Details** 

Location: Stockton Arena Garage - Stockton, CA 

Position: Event Supervisor 

Pay Rate: $30.55/ hour 

Schedule & Availability – REQUIRED

• Must have open availability and be willing to work weekends. Weekend availability is a requirement of this position.
• Work schedules and shift hours vary based on event schedules and operational needs.
• Must be flexible and available to work evenings, weekends, holidays, and varying event hours as required.
• Must be available to work scheduled events based on business demands.
• Driver's license for at least 2 years at the time of hire.

Position Summary

The Part-Time Event Supervisor oversees daily parking operations during assigned events. This position provides leadership, direction, and support to front-line parking staff while ensuring efficient operations, excellent customer service, and compliance with company policies and procedures.

The Event Supervisor serves as a key point of contact between parking personnel, event management, and traffic control to ensure successful event operations from setup through completion.

Event Operations & Supervision

• Understand and follow all applicable Standard Operating Procedures (SOPs) for event supervisors, cashiers, and parking attendants.
• Lead, supervise, train, and support front-line employees to ensure efficient and professional parking operations.
• Communicate effectively with management and traffic control before, during, and after events as necessary.
• Coordinate the placement, movement, and removal of parking equipment, including cones, barricades, signs, reader boards, and other operational materials.
• Ensure employees follow company policies, procedures, safety guidelines, and standards of conduct.
• Monitor staffing and operational needs throughout assigned events and address issues as they arise.
• Assist with periodic employee training and provide coaching and feedback as needed.

Customer Service & Client Relations

• Promote positive customer relationships by consistently delivering exceptional customer service.
• Address and resolve customer concerns, questions, and service issues promptly and professionally.
• Maintain a friendly, approachable, and helpful demeanor while interacting with customers, clients, and employees.
• Build positive relationships with clients by demonstrating responsiveness, accountability, and a willingness to assist.
• Communicate professionally and follow through on customer requests and problem resolution

Administrative & Reporting Responsibilities

• Prepare and submit daily revenue reports and other operational reports as requested by management.
• Assist in establishing performance standards and identifying opportunities to improve operational procedures.
• Recommend and implement procedural changes when appropriate and approved by management.
• Maintain accurate reporting and communicate operational concerns to management.

Other Responsibilities

• Perform other related duties as assigned by management.

Required Qualifications & Experience

• Strong customer service experience.
• Previous supervisory or leadership experience preferred.
• Hospitality or event operations experience preferred but not required.
• Advanced working knowledge of Microsoft Excel and Microsoft Word is required.
• Ability to manage multiple responsibilities in a fast-paced event environment.

Required Skills & Competencies

• Ability to communicate professionally and effectively with employees, clients, customers, and management.
• Ability to speak, read, write, and comprehend the English language.
• Demonstrates strong leadership, team-building, and interpersonal skills.
• Must be receptive to feedback, differing opinions, and alternative points of view.
• Demonstrates a strong sense of urgency, accountability, and timeliness.
• Ability to identify opportunities for improvement and take initiative.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to remain professional and composed in a fast-paced environment.
• Ability to motivate, coach, and support employees.

Physical Demands & Work Environment

• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Ability and willingness to work outdoors in varying weather conditions, including heat, wind, rain, and cold temperatures.
• Ability to remain physically active throughout event operations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.