Team Manager, Financial Crime, Business Banking
Monzo
·Today
- Salary
- £32k – £41k/yr
- Location
- Remote (UK)
- Workplace
- Remote
- Department
- Customer Operations
- Seniority
- Manager
- Source
- Greenhouse
Description
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Remote | 💰£32,200 - £40,750 + Incentive Awards tied to your performance + Benefits ✨
⭐Our Financial Crime Team
Our Financial Crime Business Banking team is the first line of defence in protecting Monzo and our business customers from financial crime activities.
You will lead a team of up to 12 senior Investigators, acting as their primary point of contact for technical escalations and professional development. Your goal is to balance high-quality investigative standards with operational efficiency.
🔑You’ll play a key role by...
- Managing the personal & professional development of approximately 12 Senior Financial Crime Business Banking Investigators.
- Fostering an empathetic, high-performance culture in the team.
- Providing technical coaching, feedback, and advice relating to financial crime tasks.
- Analysing and driving improvement in team performance, and reporting relevant insights.
- Monitoring and maintaining service level adherence on the work completed by the team, reviewing work status and availability of your team members
- Providing meaningful feedback to your team and learnings are being had from this
- Communicating and embedding change within the team, driving a positive culture to help us progress as we grow
- Contributing to a strong control environment by minimising breaches and risk events.
- Reviewing complaints attributed to the team and identifying opportunities for improvement.
- Conducting job interviews for financial crime investigators and contributing to hiring decisions.
- Chairing employee relations cases and making decisions consistent with Monzo’s values.
- Being part of a high performing management team, supporting each other when required
🤩 We’d love to hear from you if…
- You have leadership experience within a Financial Crime or Fraud setting, this is essential.
- Have an understanding of current financial crime trends and typologies.
- You have experience providing technical coaching and feedback on FC Business Banking tasks.
- You're a clear and inspiring communicator, with excellent written and verbal English.
- You're empathetic and have a supportive approach to people leadership.
- You're great at prioritising problems and assessing risk in an operations environment.
- You are passionate about working in a fast paced environment and comfortable with change.
⏰ Hours of work
This is a full time, permanent position. You’ll work 37.5hrs a week, Monday - Friday 9am-5:30pm. You’ll also be required to work one weekend a year.
🙌 What’s in it for you
💰 £32,200 - £40,750 ➕Incentive Awards tied to your performance.
📍This role is a remote role in the UK
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
🌈 The application journey has 3 key steps
- Application questions
- Recruiter Call - 30 minute video call to assess role fit & motivation
- Hiring Manager - 60 minute video call with 2 of our operations managers to assess values and leadership experience
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
We don’t have a set closing date for this role, we’ll close applications once we’ve received enough to find the right person. If this sounds like you, please apply as soon as you can.
#LI-NG2
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊