Quality Auditor
ascending
·Today
- Location
- Luanda, Angola
- Workplace
- Remote
- Type
- Contract
- Seniority
- Mid
- Experience
- 3+ years
- Clearance
- Not required
- Source
- RecruiterFlow
Description
Our client is a leading multinational company in the telecommunications sector, recognized for driving innovation and delivering cutting-edge network solutions across global markets. As part of their expansion and continued investment in operational excellence, they are currently looking for a Quality Auditor to join their technical team.
Location: Angola
Roles & Responsibilities:
- Supervise NRO field teams across various telecom projects and activities.
- Verify site quality evidence and review submitted data using Ericsson tools, ensuring compliance with customer-approved checklists and Ericsson/customer quality standards.
- Prepare and submit weekly reports detailing completed tasks, acceptance statuses, and Quality Index (QI) outcomes.
- Provide technical guidance and support to field teams, including troubleshooting and issue resolution across all NRO activities.
- Investigate incidents reported during site activities and share findings with relevant project teams.
- Serve as the first-line support for escalated customer issues and recommend corrective actions.
- Conduct technical and awareness sessions to improve team competence and share knowledge on new technologies.
- Support project teams during hardware and solution trials.
- Participate in on-site visits for special or critical cases such as trials, KPI-challenged sites, or on-the-job training (OJT).
- Communicate with field teams using various tools and ensure all actions taken on-site are recorded and traceable.
- Maintain and update progress and tracking sheets using Excel or other reporting tools.
- Utilize and support NRO tools such as ERITOP, RA Tool, SRS, and IMK.
- Achieve high scores in internal quality control audits.
- Monitor and comply with Ericsson KPIs such as First Time Right (FTR) and Quality Index (QI).
- Ensure session inspections are completed within the target duration in coordination with ASP engineers.
- Provide a behavior rating for ASP readiness during each session.
Background and Skills:
-
- Strong understanding of telecom site implementation and quality control processes.
- Hands-on experience with Ericsson NRO tools (e.g., ERITOP, RA Tool, SRS, IMK).
- Excellent analytical skills for reviewing site data and identifying quality gaps.
- Proactive problem-solving abilities and strong incident investigation skills.
- Effective verbal and written communication for coordinating with field teams and reporting to management.
- Ability to conduct training and awareness sessions with clarity and technical depth.
- Strong knowledge of Ericsson KPIs (e.g., FTR, QI) and how they are measured.
- Comfortable using remote collaboration tools
- Proficient in Microsoft Excel and other reporting tools.
- High attention to detail and commitment to delivering accurate, quality-focused reviews.
- Time management skills to handle multiple inspections and meet strict deadlines.
Personal Competence:
- EHS compliance & certified for courses (Risk Assessment, Medical Fitness certificate, Basic Working at height and in case of self-driving we will need to add Defensive driving, First Aid, Fire Fighting).
- Good communication and interpersonal skills.
- Ability to learn the company´s Portfolio.
- Understand Service Delivery Process.
- Understand Change Management (Proactive mindset – always include a broader scope in mind when handling requests).
- Presentation skills (Oral and written).
- Proficiency in Microsoft office.
- Creativity - ability to see and make things in a new or different way, capability of developing inspiration,
- innovation, or insight.
- Drive - determination, focus, take the ups and downs, stick with things long enough to see them through.
- Open-minded, positive with a flexible attitude and willing to work in teams.
- Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information.
- Ability and willingness to learn.
- Adaptability and willingness to support site visits when required.
- Commitment to continuous improvement and maintaining high audit performance scores.
Technical experience:
- Ericsson Radio Knowledge:
- RBS 6000 Installation.
- RBS 6000 (2G/3G/LTE) script loading,
- RBS 6000 (2G/3G/LTE) alarm clearance,
- RBS 6000 (2G/3G/LTE) fault finding,
- Transmission knowledge (preferable),
- RF installation, RF Fault Finding & RF Testing (VSWR/DTF etc.),
- Technical Site Surveys + TSSR,
- Site surveying and site planning,
- Telecommunications equipment installation standards,
- Basic software commissioning.
Qualifications:
- Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field
- Minimum of 3–5 years of experience in telecom network rollout, quality assurance, or remote inspection functions.
- Strong knowledge of site implementation standards, telecom infrastructure components, and quality auditing processes.
- Prior experience in remote support center (RSC) operations or quality control roles is an advantage.
- For language, must speak Portuguese & English
- CANDIDATES MUST SPEAK PORTUGUESE
Skills
ExcelComplianceChange Management