Senior Director, Technology Solutions and Delivery

The Senior Director, Technology Solutions and Delivery leads ACOG’s software development, project management, business analysis, and quality assurance functions and oversees the association management system and system integrations. The role develops leaders and staff, sets priorities, balances capacity, removes barriers, and is accountable for reliable support and effective delivery.

The Senior Director also leads delivery strategy across Technology, including Scrum, intake, portfolio visibility, shared resources, dependencies, and delivery risks. As a senior technology partner, the role works with leaders across ACOG to define problems, evaluate options, identify solutions and opportunities for innovation, and bring Technology into organizational planning and decision-making.

Note: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C.

Supervisory Responsibilities:

• This position does have direct supervisory responsibilities, which may include serving as a coach and mentor for those they supervise.

 Duties/Responsibilities:

• Oversee the software development, project management, business analysis, and quality assurance functions. Establish expectations, hold functional leaders accountable for performance, and align staffing, skills, and capacity with organizational priorities.
• Develop leaders and staff through coaching, feedback, performance management, cross-training, succession planning, and professional development.
• Provide strategic and operational oversight of ACOG’s association management system and system integrations, including reliability, support, lifecycle planning, modernization, process simplification, documentation, and knowledge continuity.
• Oversee software development and application delivery, ensuring solutions are sustainable, appropriately integrated, and aligned with organizational priorities and architecture, security, accessibility, and quality expectations.
• Partner with leaders and staff across ACOG to define business problems, evaluate technical and non-technical options, and identify opportunities for innovation, process improvement, and more effective use of technology.
• Own the shared delivery framework across the Technology and Innovation department, providing visibility into priorities, capacity, schedules, dependencies, risks, delivery performance, and outcomes. Establish consistent delivery practices and work with Technology leaders to resolve cross-team issues and resource conflicts.
• Lead the implementation and continued improvement of Scrum across Technology, establishing practical standards for roles, ceremonies, backlogs, planning, estimation, and retrospectives while allowing teams to adapt practices to their work.
• Oversee Technology intake and portfolio management so requests are understood, routed, and evaluated consistently. Partner with the Vice President, Technology leaders, and other ACOG leaders to recommend priorities and resource allocation based on organizational goals, value, risk, dependencies, and capacity.
• Manage assigned budgets, resource plans, vendors, and contracts, including vendor evaluation, selection, negotiation, relationship management, approval of statements of work within delegated authority, and performance oversight.
• Perform other duties as assigned to support organizational priorities.

Required Skills/Abilities:

• Ability to lead multidisciplinary technology functions through functional leaders, establish performance expectations, develop staff, and align workforce capacity with organizational priorities.
• Broad understanding of software development, business analysis, requirements development, quality assurance, testing, release management, production support, enterprise applications, and system integrations.
• Strong portfolio and delivery management skills, including intake, prioritization, capacity planning, dependency and risk management, performance reporting, and coordination across multiple teams.
• Strong knowledge of Agile and Scrum practices, with the ability to implement and improve Scrum in an environment with shared resources and cross-team dependencies.
• Ability to analyze complex business problems, evaluate technical and non-technical options, and identify practical opportunities for innovation and process improvement.
• Strong judgment, facilitation, communication, relationship-building, and conflict-resolution skills, with the ability to influence senior and executive leaders.
• Strong budget, vendor, contract, and resource-management skills, including vendor evaluation, negotiation, statements of work, and performance oversight.

Education and Experience:

• Bachelor’s degree in information technology, computer science, business, or a related field required. Equivalent relevant experience may be considered.
• At least 12 years of progressive experience in technology solutions, application delivery, or technology portfolio leadership, including at least seven years leading multidisciplinary teams and managing through other leaders.
• Demonstrated experience overseeing technology functions and leading complex, cross-functional initiatives involving multiple internal and external stakeholders.
• Experience managing technology budgets, vendors, contracts, statements of work, and external service providers.
• Hands-on experience implementing or improving Scrum across multiple teams strongly preferred.
• Scrum Master, comparable Agile, or Project Management Professional certification preferred.