Loan Servicing Representative

Description

Since our founding in 1927, our employees have been the main reason for The Equitable Bank’s success. We are a local bank with strong ties to the communities where our branches are located. Our culture is inclusive, and our work environment is collaborative, friendly, and growth oriented. We pride ourselves on offering our customers personalized service and financial guidance to help navigate ever-changing life events.

We are seeking a Full-Time Loan Servicing Representative. This is a full-time position scheduled for Monday – Friday, 8:30 am – 5:00 pm, however, the ability to work additional hours/overtime during periods of peak volume, and based on other departmental needs, is required.

Essential Duties and Responsibilities:

• Responsible for being logged into the department’s phone queue and responding to verbal inquiries from customers.
• Respond to customer written inquiries in accordance with department and bank procedures. 
• Upload newly closed loans from the bank’s loan origination system to the loan servicing system.
• Complete the set-up and audit newly originated and/or newly uploaded loans.
• In charge of follow-up with title companies on final title policies.
• Send title packages for recording.
• Ensure title processing adheres to applicable laws, regulations and internal guidelines.
• Process 1099S and 1099-NEC when applicable.
• Process payoff requests and prepare lien satisfactions. 
• Disburse real estate tax and homeowner’s insurance premiums from escrow accounts.
• Research and respond to credit bureau disputes whether received electronically or in writing in accordance with compliance deadlines. 
• Balance department specific checking and/or GL accounts.
• Monitor home, flood and auto insurance on loans to ensure the bank’s interest is protected; force place insurance when necessary. 
• Digitize and upload loan documentation into the bank’s electronic storage system. 
• Process mortgage payments received directly in Loan Servicing Dept.
• Research and resolve misapplied payments.  
• Stay current on departmental procedures and required compliance training. 
• Assist with preparing and submitting delinquent loan files to attorneys.  
• Perform filing and general administrative support and other duties as assigned.

Benefits:

• 401(k) with 4% dollar-for-dollar employer match
• Paid time off
• Bank paid life insurance at four times your annual salary
• Medical, dental, vision insurance 
• Flexible spending and childcare accounts (FSA) 
• Personal banking and loan benefits

Requirements

Job Skills:

• Minimum of one (1) year of general mortgage servicing experience is required.
• Good research and documentation skills.  
• Must be able to follow standard filing procedures. 
• Must be proficient in Microsoft Excel and Word software programs. 
• Must possess strong organizational and time management skills. 
• Strong problem solving and multi-tasking skills. 
• Excellent verbal and written communication skills. 
• Ability to professionally communicate with all levels of management, employees, and vendors. 
• Ability to work independently with an emphasis on accuracy, detail and timeliness. 

Education Requirements:

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business, finance, accounting, or a related field preferred, but not required.
• Equivalent combinations of education and relevant experience may be considered.

The Equitable Bank is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital or parental status, military service or status as a covered veteran in accordance with applicable federal, state and local laws. The Bank will also not discriminate based on arrest or conviction record unless considered to be a bona fide occupational qualification.