Programme Operations Lead EMEA Global Accounts

EMEA Program Governance & Leadership

• Provide strategic oversight of the EMEA electronic security project portfolio, ensuring alignment with company objectives, customer requirements, and operational priorities.

• Lead and govern a network of in-country Project Managers and delivery teams responsible for the execution of electronic security installation projects.

• Establish and maintain consistent project management frameworks, standards, governance processes, and performance measures across the region.

• Drive accountability for delivery performance while enabling local teams to successfully manage project execution.

• Act as the senior escalation point for project delivery risks, issues, and customer concerns.

Customer & Contractual Performance

• Ensure all projects are delivered in accordance with contractual commitments, customer specifications, corporate standards, and agreed SLAs.

• Monitor project portfolio performance against key delivery metrics including schedule, quality, financial performance, safety, and customer satisfaction.

• Maintain strong relationships with strategic customers and key stakeholders throughout the region.

• Lead customer governance reviews and performance meetings.

• Ensure effective management and resolution of customer escalations.

Global Security Operations Centre (GSOC) Collaboration

• Operate as a key member of the Global Security Operations Centre (GSOC) leadership structure.

• Partner closely with Engineering teams to ensure technical standards, system designs, and security solutions are consistently applied across all projects.

• Collaborate with Administration functions to ensure accurate project controls, reporting, documentation, resource coordination, and financial governance.

• Work alongside QEHS teams to ensure all security project activities comply with company quality requirements, health and safety standards, environmental obligations, and regulatory requirements.

• Promote a culture of operational excellence, compliance, continuous improvement, and customer service throughout the project lifecycle.

Performance Management & Executive Reporting

• Develop and manage program performance dashboards, KPIs, scorecards, and SLA measurements across the EMEA portfolio.

• Monitor project status and portfolio health through regular reviews with country teams.

• Provide meaningful analysis of trends, risks, challenges, resource requirements, and opportunities for improvement.

• Prepare and present monthly, quarterly, and ad hoc executive summaries to the Executive Leadership Team.

• Deliver concise, data-driven reporting on portfolio performance, customer satisfaction, project delivery outcomes, financial health, and operational risks.

Quality, Compliance & Risk Management

• Ensure compliance with company policies, customer requirements, security standards, and local regulatory obligations.

• Oversee project quality assurance programs and governance reviews.

• Monitor and mitigate delivery, operational, financial, and compliance risks across the region.

• Support audits, corrective action programs, and continuous improvement initiatives.

• Champion best practices in project delivery, safety, quality, and security operations.

Financial & Resource Oversight

• Monitor regional project budgets, forecasts, resource utilisation, and financial performance.

• Review financial risks, project variances, and recovery plans with country teams.

• Support strategic planning and resource allocation decisions across EMEA.

• Ensure efficient utilisation of internal and external resources to support business objectives.

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Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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