- Location
- MYS - Penang, Malaysia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Design
- Education
- Bachelor
- Source
- Workday
Description
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For:
Contributes to the research, documentation, and continuous improvement of digital support customer experiences within Zebra's Support and Services organization. Supports the experience team across UX research, usability testing, and journey analysis, developing foundational skills in experience design, AI-powered tooling, and customer insight in a B2B technology environment.KEY RESPONSIBILITIES
- Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.
- Support documentation of research findings, customer journey observations, and usability testing outcomes.
- Contribute to the compilation and basic analysis of digital engagement data and user feedback.
- Assist in maintaining UX documentation repositories and research finding libraries.
- Collaborate with intermediate and senior specialists on experience improvement tasks as directed.
- Develop foundational knowledge in UX principles, journey mapping, digital analytics, accessibility standards, and AI-powered design tools.
REQUIRED QUALIFICATIONS
- Bachelor's degree in UX Design, Psychology, Information Technology, Communications, or related field.
- 0-2 years of experience in UX, digital experience, or customer research; internship or project experience accepted.
- Basic understanding of user research concepts and design principles.
- Awareness of AI-powered tools and their growing role in UX research, design iteration, and experience personalization.
- Strong written communication and organizational skills.
- Eagerness to learn and develop in UX design and digital customer experience.
Benefits:
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
Job Posting Statement:
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
AI Technology Statement:
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.