Clinical Support Specialist (Richmond VA)

Symmetrio is actively recruiting for a Clinical Support Specialist for its client, a growing oncology medical device company.

This role will provide clinical support for scheduled procedures at hospital accounts throughout the Houston market. The Clinical Support Specialist will work closely with surgeons, operating room teams, oncology professionals, and other hospital stakeholders to support procedures, provide product education, and ensure a high level of customer satisfaction.

This is an excellent opportunity for someone with operating room, procedural, or medical device case coverage experience who enjoys working directly with physicians and clinical teams.

Responsibilities 

• Provide in-depth clinical support and technical expertise to medical teams utilizing advanced surgical technology in operating room environments, with a focus on neurology-related procedures.
• Deliver effective, hands-on training for neurosurgeons, OR nurses and supporting staff.
• Support site readiness activities, including system installation and qualification, in collaboration with technical and engineering teams. 
• Attend and support live cases, ensuring optimal workflow and clinical outcomes; assist with troubleshooting and documentation of case metrics. 
• Build and sustain strong relationships with clinical stakeholders, ensuring their confidence in system capabilities and long-term satisfaction. 
• Document all post-case findings, clinical outcomes, product feedback, and procedural insights through structured reporting tools. 
• Act as a liaison between clinical users and technical support teams, ensuring continuous improvement based on real-world feedback.