Luxury Travel Concierge

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The primary role of a Luxury Travel Concierge at OvationNetwork is to wholly support one of our Independent Advisors delivering exceptional luxury travel services for the Independent Advisors’ clients. By working as part of an elite team, our Luxury Travel Concierge will provide high-touch, white glove services in a fast-paced environment.

The role will form part of a highly skilled team and can be on-site in NYC or virtual. The position will report to the Independent Advisor.

What You'll Do

• Hours of Operation and shift available: 9:00am-5:30pm ET Monday-Friday.
• Act as a trusted advisor and consultant to the dedicated Independent Advisor with a large base of luxury clientele.
• Responsible for all aspects of the crafting and designing of domestic and international luxury leisure travel requests including air, hotel, car, tours, etc.
• Handle all aspects of the booking process including documentation, quality control, deposits, final payments, reviewing itineraries, visas, etc.
• Complying with all legal standards, mandatory annual training required
• Manage the daily itinerary planning process on both client and vendor side.
• Manage multiple projects and prioritize tasks based on the needs of the Independent Advisor and discerning travelers.
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.

What We're Looking For

• Extensive background in Luxury Leisure Travel
• Experience working in a high-touch, fast-paced service environment.
• Sabre GDS proficiency
• AXUS knowledge preferred
• Passion for Excellence in Client Service
• Exceptional Communication, written and verbal.
• Detail-oriented with the ability to act with integrity and deal sensitively with personal and confidential traveler information.
• Capable of researching and resolving customer service and traveler issues independently and/or with suppliers.
• Able to work under pressure with a sense of urgency while maintaining a professional rapport and multi-tasking.
• Possess a strong understanding of travel trends and industry best practices.

     

Location

New York, New York, United States

     

The US national base salary range for this position is from 

$46,200.00 - $85,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!