Senior Analyst – Operations Management

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence (GCoE) is seeking a Sr. Process Analyst to support the GGB US Online Quoting vertical. The role is responsible for managing the end-to-end online quoting process across multiple carrier portals by gathering, analyzing, and validating client information from various sources to obtain accurate insurance quotations. The incumbent will work closely with onshore stakeholders to ensure timely quote generation, adherence to carrier guidelines, and high-quality service delivery. 

 

 

How you'll make an impact

Responsibilities:

 

• Manage end-to-end online quoting activities for multiple insurance policies across various carrier portals.
• Review submissions and gather required client information from applications, loss runs, carrier websites, and internal systems.
• Validate submission data and identify missing information required for quoting, Collaborate with SSM/CSM for additional information.
• Maintain accuracy and quality while meeting established turnaround time (TAT) and productivity targets.
• Follow established SOPs, compliance requirements, and quality standards.
• Support carrier appetite analysis, market selection, and continuous process improvement initiatives.
• Generate operational reports and provide insights on quote outcomes, decline trends, and process efficiencies.

 

About you

Qualifications:

Minimum Required Degree: Bachelor 

Preferred Degree: Bachelor 

Certificate(s)/Special Training: Insurance Certification will be the additional advantage – AINS 

 

Experience (Career Level Guide):

• Minimum 3 years of experience in online quoting, with proven expertise in reviewing submissions, gathering client information, navigating carrier portals, generating quotes, and managing quote lifecycle activities. 

 

Knowledge, Skills and Ability: 

• This position is in a temperature-controlled office environment. The noise level in the work environment is usually light to moderate. 
• This position is to work in a Hybrid model and depending on the need must be flexible to work from office/home as required to accomplish their role.  
• This job description is not intended to be an exhaustive list of the duties and responsibilities of this position. 
• Additional duties not included on this job description may be assigned by management at any time, based upon the business needs of the Company. Employees must perform all such duties assigned to them as a condition of employment. Likewise, this job description does not alter the at-will nature of employment at the Company. 
• The Company may review and update this job description from time to time, as deemed necessary or appropriate in its sole discretion.  

 

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)