EVENT SERVICES WORKER

About the Town of Mooresville
As one of North Carolina’s fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.

Work alongside a team committed to innovation and collaboration, creating positive change for the community!

Why Join the Town of Mooresville
We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:

• 5% Town contribution to your 401(k), no employee match required
• Choice of three medical plans, including an HSA plan with Town contributions
• Town-paid life insurance at 1.5× annual salary
• Fully paid short- and long-term disability coverage (up to $8,000 per month)
• Wellness Incentive Program, with A discount of $240 annually on medical premium for participation
• Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
• Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
• Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
• Holidays: Employees accrue 13-14 paid holidays per year
• Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
• Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
• On-site clinic for eligible employees and dependents coming in 2026!
• Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!

About the Role
The Event Services Worker performs a variety of hands-on tasks involving event setup, facility operations, and building maintenance. This position prepares meeting and event spaces, arranges furniture and equipment, assists customers with event logistics, and helps maintain clean, safe, and welcoming Town facilities.

The role also supports programs and events throughout the Experience & Engagement Department, including festivals, concerts, performing arts programs, parades, and community celebrations. Responsibilities include opening and closing assigned facilities, conducting routine inspections, operating audiovisual equipment, and providing exceptional customer service to residents, visitors, and event organizers.

• Arranges rooms for citizens and facility clients to use for a variety of events such as meetings, receptions, family reunions, and theater presentations; reviews weekly and daily room schedules and event orders; independently prepares rooms according to established layouts and specifications; moves tables and chairs and sets up event spaces; prepares rooms in standard arrangements when not in use; stores excess tables and chairs; and may set up rooms in various layouts several times in a day, depending on volume of usage.
• Provides exceptional customer service to facility clients, visitors, residents, event organizers, performers, vendors, and community partners; responds to questions and requests in a courteous and professional manner; anticipates customer needs; assists in resolving service concerns; and works to ensure a positive customer experience.
• Assists visitors and facility clients in locating equipment, rearranging rooms, and coordinating food service and other event logistics.
• Prepares audiovisual and other technology equipment for presentations, meetings, theater performances, and other events; ensures proper security, setup, operation, and storage of equipment.
• Assists visitors and customers with logistical issues and problems; uses sound judgment and critical thinking to identify solutions; and communicates concerns to the appropriate supervisor or staff member when needed.
• Supports the broader Experience & Engagement Department’s programs and activities, including festivals, special events, parades, performing arts programs, concerts, community celebrations, and other Town-sponsored or permitted events. Assists with event preparation, setup, breakdown, facility and site readiness, equipment movement, customer service, and other operational needs as assigned.
• Performs assigned duties at indoor and outdoor event locations, including Town facilities, parks, downtown areas, and other community venues, as needed to support departmental programs and operations.
• Cleans and stocks bathrooms; scrubs toilets and sinks; wipes walls; and polishes mirrors.
• Cleans offices and small rooms; cleans counters with disinfectants; wipes off telephones and copy machines; dusts and cleans glass on tables; and polishes furniture.
• Cleans glass windows and doors and furniture in lobby areas; operates power washers to clean outside windows.
• Maintains inventory of supplies and informs the supervisor when supplies are needed.
• Empties trash-filled containers.
• Opens and closes assigned facilities; performs routine building inspections; secures entrances, exits, and designated areas; and operates building security and alarm systems in accordance with established procedures.
• Obtains and maintains Certified Pool Operator (CPO) certification. Employees who are not CPO-certified at the time of hire must obtain certification within six months of employment.
• Works scheduled and assigned evening, weekend, holiday, and outdoor shifts as needed to support facility operations, events, and departmental programs. Performs duties in varying weather conditions when assigned to outdoor events or activities.
• Performs other duties as required.

• High School Diploma or GED.
• One year of related experience.

Preferred Qualifications

• Significant customer service experience.
• Experience in hospitality, event services, public-facing operations, facilities, or a related field.

Special Requirements

• Must possess a Certified Pool Operator (CPO) certification at the time of hire or obtain certification within six months of employment.