ERTMS Business Change Manager

Freightliner is a leading UK intermodal logistics provider, offering rail, road and terminal solutions that connect ports, inland terminals and customer destinations across the UK. Through innovation, safety and sustainability, Freightliner delivers reliable, efficient and lower-carbon supply chain solutions for its customers.

In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Core Purpose:

This role will lead the people, training and business readiness aspects of Freightliner's ERTMS Programme, ensuring the organisation is prepared for the successful adoption and sustainable embedding of ERTMS across the business. It will be responsible for driving effective change management activities to support the transition from conventional signalling systems to ERTMS, ensuring operational, safety and performance objectives are achieved.

The incumbent will develop and implement a comprehensive business change strategy that prepares employees, managers and stakeholders for the introduction of ERTMS and will maximise the utilisation of Freightliner's training academies, facilities, resources and subject matter expertise to support the efficient delivery of ERTMS learning and competence programmes.

Key Responsibilities:

• Develop and maintain the ERTMS Business Change Strategy and associated implementation plans aligned to programme milestones;

• Lead business readiness activities across Operations, Engineering, Safety, Training, Control and Support Functions to support successful ERTMS deployment;

• Identify and assess organisational impacts arising from ERTMS implementation and develop mitigation and adoption plans;

• Define, monitor and report programme benefits, ensuring ERTMS delivers the intended operational, safety, performance and business outcomes and that these benefits are sustained following implementation;

• Support the development and implementation of future operating models, organisational structures, business processes and ways of working required to enable ERTMS operations;

• Work closely with operational and engineering leaders and subject matter experts to ensure business processes, procedures and working practices are updated appropriately;

• Establish and maintain change networks and stakeholder forums to support engagement and adoption across the business;

• Monitor change readiness and employee engagement, identifying emerging risks and implementing corrective actions where required;

• Support managers and supervisors in leading their teams through change by providing coaching, guidance, tools and practical support throughout the implementation lifecycle;

• Develop the overall ERTMS training and competence strategy in collaboration with programme, operational and engineering and training stakeholders;

• Ensure all training requirements arising from ERTMS implementation are identified, planned and delivered effectively;

• Oversee the development, implementation and governance of ERTMS training materials, learning programmes and competence assessment processes;

• Coordinate the scheduling and delivery of ERTMS training to minimise operational disruption while achieving programme objectives;

• Maximise the use of Freightliner's training academies, simulators, instructors and learning facilities to support programme delivery and develop resource plans that optimise the deployment of internal training capability while minimising reliance on external providers where appropriate;

• Work with the Training Academy lead in Ipswich to ensure sufficient capacity exists to support programme delivery requirements around other requirements;

• Identify future training infrastructure, technology and resource needs arising from the ERTMS programme and ensure training facilities and learning technologies support modern, efficient and scalable delivery methods;

• Monitor training effectiveness and competence outcomes, driving continuous improvement where required;

• Ensure compliance with all regulatory, safety and competence requirements associated with ERTMS operations;

• Act as the principal liaison for business change and training activities within the ERTMS Programme;

• Build strong relationships with operational and engineering managers, trade unions, employee representatives, programme partners and industry stakeholders;

• Develop and maintain effective engagement and consultation arrangements with trade unions and employee representatives to support successful workforce adoption of ERTMS;

• Lead engagement activities that promote understanding, acceptance and adoption of ERTMS across the workforce;

• Provide regular progress updates, readiness assessments and risk reports to the Programme Manager and Programme Board;

• Maintain governance arrangements for business change and training workstreams;

• Identify, manage and mitigate risks relating to organisational readiness, competence, training capacity and operational implementation;

• Lead transition management activities to ensure business continuity is maintained throughout implementation and any operational performance impacts are identified, assessed and mitigated;

• Identify wider organisational, industry and regulatory changes that may impact programme delivery and implement mitigation plans where appropriate;

• Ensure appropriate reporting, controls and assurance activities are in place to support programme governance requirements;

• Support programme audits, assurance reviews and regulatory engagement activities as required;

• Conduct post-implementation reviews and adoption assessments to confirm ERTMS-related changes have been successfully embedded and are delivering the intended outcomes.

Competencies:

• Strategic Thinking and Planning;

• Change Leadership and Influencing;

• Stakeholder Engagement and Relationship Management;

• Learning and Development Management;

• Project and Programme Delivery;

• Communication and Employee Engagement;

• Continuous Improvement;

• Commercial and Resource Management;

• Decision Making and Problem Solving;

• Safety Leadership

Behavioural Competencies:

• Strong corporate affiliation and always puts the needs of the business first;

• Attacks goals and objectives with drive, energy and enthusiasm with a passion for excellence;

• Embraces new challenges, is hands on as required, and gets things done;

• Sets high standards of work for self, and team, and consistently achieves these;

• High level of integrity and openness, combined with commitment to good governance;

• Leads by example and provides honest and clear leadership that helps drive results;

• Listens attentively to others’ perspectives and provides constructive feedback and coaching;

• Exhibits and lives the Group’s core values.

Success Factors:

• Delivers a comprehensive business change programme that enables the successful adoption of ERTMS across Freightliner;

• Ensures employees are trained, assessed and competent ahead of implementation milestones;

• Creates high levels of workforce engagement, understanding and support for ERTMS and associated operational changes;

• Maximises the use of Freightliner's training academies, learning resources and internal expertise to achieve programme outcomes efficiently and cost-effectively;

• Successfully coordinates large-scale training delivery programmes while minimising disruption to operational performance;

• Anticipates and mitigates people, competence and organisational readiness risks before they impact programme delivery;

• Establishes sustainable training, competence and support arrangements that remain effective beyond programme implementation;

• Builds strong collaborative relationships with operational leaders, employee representatives, training teams and external stakeholders;

• Demonstrates visible leadership in support of Freightliner's safety culture and commitment to operational excellence;

• Delivers measurable improvements in workforce readiness, competence assurance and change adoption throughout the lifecycle of the ERTMS Programme.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.