- Location
- Warsaw, Masovian Voivodeship, Poland · published
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Source
- Workable
Description
About Us
1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.
Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.
Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.
About the Role
This is a full-time, office-based role.
You will provide hands-on IT support under the direction of the wider IT team, who handle technical administration remotely. You will set up and hand out equipment, check that office technology is working and report issues clearly. Alongside this, you will keep the office well stocked, clean, tidy and in good repair, acting as the main contact for facilities contractors.
About the Responsibilities
IT Support
- Serve as the first on-site contact for staff IT support, resolving day-to-day issues and escalating more complex problems to the IT team.
- Prepare and deploy laptops, monitors, docking stations and peripherals, including unboxing, configuration and setup, ensuring all equipment is ready for immediate use.
- Collect IT equipment from leavers and ensure proper handling and storage.
- Provide hands-on technical support, including troubleshooting devices, resolving connectivity issues and configuring equipment.
- Monitor office Wi-Fi and network connectivity, diagnosing and resolving issues to minimise disruption.
- Maintain office printers, replace toner, clear paper jams and resolve common faults.
- Test and troubleshoot meeting room audiovisual equipment, resolving technical issues before and during meetings.
- Maintain an accurate inventory of IT equipment, including serial numbers and equipment assignments.
- Deliver IT and workplace inductions to new employees, including equipment setup and access to essential systems.
Facilities
- Maintain a clean, tidy and welcoming office, including kitchens, meeting rooms and shared areas.
- Monitor and restock office supplies, kitchen supplies and consumables, placing orders within agreed budgets.
- Report building faults and arrange repairs with the landlord, building management or contractors.
- Act as the main point of contact for cleaners and facilities contractors, checking work is completed to standard and following up on issues.
- Receive deliveries and post and arrange couriers when needed.
- Obtain quotes, raise purchase requests and check invoices for office services.
- Coordinate visitor and contractor sign-in, issue access passes and ensure they are returned on departure.
- Report any health and safety hazards or security concerns promptly.
- Provide DSE assessments of employee workstations.