SME LPS

YOUR JOB

As an SME you will support the supervisor and senior supervisor in the LPS process. 

Key to the role will be building/maintaining an in depth knowledge of (part of) the process to continuously improve the processes and share that knowledge to deliver a high quality customer centric service offering.  Your role includes:

• Building and maintaining a solid in depth knowledge in (part of) your process
• Being an expert user of any of the used tools within the team and/or any of the partner set-ups in place
• Being the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go to person in case of questions on your area of expertise.
• In that role, being able to represent the Process / Organisation in (entreprise wide) projects, stakeholder meetings, or act as a relationship manager towards some of our (internal/external) strategic partners or act as a trainer.
• Being proactive in identifying improvement/enhancement opportunities and be active in seeking and sharing ideas for innovation in business processes.
• Collaboration with our most important stakeholders next to Client Management, e.g. the medical team, Underwriting & Actuarial
• Actively contribute for LPS in sales process (policy reviews, FTE calculations etc for tenders & RFP’s)
• Joint follow up with supervisor on (internal/external) audits, depending on the points at hand
• Striving to provide excellent service to our members and clients
• Playing an active role in a culture of continuous improvement
• Taking ownership of any escalated cases and providing updates to the supervisor on any issues
• Taking ownership of solving any issues (if applicable) in your area of expertise
• Proactively addressing and/or escalating any risks
• Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service. 
• Resonsible to provide training on specific topics where you act as a subject matter expert, be it a process or a client, including the lead of the training organisation and coordination.
• Support the onboarding and training phase of new colleagues, or colleagues taking up new accounts, including their performance reporting.

YOUR PROFILE

• Strong performance track record
• International mind-set, with holistic and able to work remotely with peers across locations
• 1 years of Cigna experience
• Good communication skills, and knoweldge of Window tools, e.g. Excel, Powerpoint, Windows
• A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives within your own process
• Action-orientated problem-solving attitude
• Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues
• Accountability – assume ownership for achieving personal results and collective team goals

OUR OFFER

• A challenging job in an international and growing enterprise.

• A dynamic, young and entrepreneurial company culture that values and stimulates initiative.
• Attractive salary conditions with extralegal benefits

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.