Country Manager, Canada, Advanced Diagnostics

Overview

The Country Manager, Advanced Diagnostics Canada is responsible for leading the overall Canadian Advanced Diagnostics (ADx) business, including commercial strategy, financial performance, customer experience, talent development, and operational execution. The role provides strategic leadership across Sales, Marketing, Applications, Commercial Operations, and Customer Support to drive sustainable growth and strengthen Waters' leadership position in the Canadian diagnostics and life sciences markets.

As the senior leader of the ADx Canada organization, this individual develops and executes growth strategies, builds high-performing teams, fosters strong customer partnerships, and ensures alignment with North American and Global business objectives while delivering against revenue, profitability, and market share targets. The role serves as the primary Canadian leader for the ADx business and represents Canada on regional and global leadership forums.

Responsibilities

Country Managership & Strategy

• Develop and execute the Canadian ADx growth strategy in alignment with North American and Global business priorities.
• Establish annual operating plans, strategic initiatives, and execution frameworks that drive sustainable business growth.
• Identify emerging market trends, customer needs, competitive threats, and new business opportunities.
• Lead long-range planning, annual operating plans, forecasting, and business reviews.
• Represent Canada on North American and Global leadership teams and contribute to regional strategic initiatives.

Commercial Leadership

• Lead all commercial activities across the ADx portfolio, including instruments, consumables, software, analytics, and informatics solutions.
• Drive achievement of revenue, profitability, market share, and operating income objectives.
• Ensure effective funnel management, forecasting accuracy, and execution excellence.
• Partner with Marketing, Applications, Commercial Operations, Finance, and Customer Support teams to maximize customer value and business performance.
• Establish clear performance metrics and accountability processes to monitor progress and drive results.

Customer & Market Development

• Develop executive-level relationships with key customers, healthcare networks, laboratory leaders, academic institutions, government stakeholders, and industry partners.
• Serve as executive sponsor for strategic customer accounts and major growth initiatives.
• Champion customer-focused solutions that improve customer outcomes and long-term loyalty.
• Ensure strong engagement with key opinion leaders and influential stakeholders across Canada.
• Represent the voice of the Canadian customer in regional and global business planning discussions.

Financial Leadership

• Maintain full P&L responsibility for the Canadian ADx business.
• Lead annual budget development, quarterly forecasting, and resource allocation processes.
• Monitor business performance and implement corrective actions as required to achieve financial objectives.
• Identify and execute opportunities to improve business productivity and profitability.
• Ensure disciplined management of operating expenses, capital investments, and commercial resources.

People Leadership

• Lead, coach, and develop a high-performing Canadian ADx organization across Sales, Marketing, Applications, Commercial Operations, and Customer Support.
• Build organizational capability through talent development, succession planning, coaching, and performance management.
• Foster a culture of accountability, collaboration, innovation, inclusion, and continuous improvement.
• Drive employee engagement and ensure alignment with company values and strategic priorities.
• Develop future leaders and strengthen organizational depth across the business.

Operational Excellence

• Ensure effective execution of commercial operations, customer support activities, and application support functions.
• Collaborate closely with Service leadership through a strong matrix partnership to ensure an exceptional end-to-end customer experience.
• Partner with Quality, Regulatory, Legal, Compliance, HR, and Finance functions to ensure adherence to corporate policies and regulatory requirements.
• Lead organizational change initiatives that support business growth and transformation.
• Drive continuous improvement initiatives that enhance customer satisfaction, business efficiency, and commercial effectiveness.

Qualifications

• Bachelor's degree in Science, Healthcare, Business, or a related discipline.
• MBA or advanced degree is an asset.
• 10+ years of progressive leadership experience within diagnostics, life sciences, medical devices, biotechnology, or healthcare.
• Proven success leading commercial organizations with business ownership and P&L responsibility.
• Demonstrated experience leading cross-functional teams and influencing within a matrix environment.
• Strong understanding of the Canadian healthcare, diagnostics, and laboratory marketplace.
• Track record of delivering sustained revenue growth, profitability improvement, and market share expansion.

Knowledge, Skills & Competencies

• Strategic planning and Country Managership.
• Strong financial and commercial acumen.
• Executive presence and organizational influence.
• Talent development and leadership coaching.
• Customer-centric mindset.
• Change management and transformation leadership.
• Strong communication, negotiation, and presentation skills.
• Ability to translate strategy into execution and measurable outcomes.

Success Measures

• Achievement of revenue, operating income, and market share objectives.
• Sustainable growth of the Canadian ADx business.
• Forecast accuracy and operating plan execution.
• Customer satisfaction, retention, and advocacy.
• Employee engagement and talent development outcomes.
• Strong collaboration across regional and global functions.
• 25% Travel Required