Front Desk Concierge

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day-Weekend (United States of America)

Address:

11001 W Colonial Dr

City:

Ocoee

State:

Florida

Postal Code:

34761

Job Description:

Schedule: Full Time

 

Shift: Requires full availability for weekdays 8am-8pm & weekends 8am-5pm

 

A sample 2-week schedule would look like this:

• Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day *Sunday* starts Week B)
• Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off)

 

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• Travels as needed to fulfill staffing needs and support clinic operations.
• Stays up to date and familiar with all policies and procedures, ensuring compliance with organizational standards.
• Maintains education requirements for the position and demonstrates competency through annual clinical competencies and written tests.
• Ensures efficient office flow by preparing patients and equipment for treatment, initiating testing, and documenting results in the practice’s designated system.
• Maintains OSHA regulatory enforcement and other office compliance, following safety processes and policies.
• Provides whole care to patients during office visits, including intake, test results, screenings, labs, medication administration, and closure of care gaps.
• Maintains confidentiality of employees' and patients' administrative and medical information.
• Supports staff teamwork by assisting patients, visitors, and co-workers when necessary.
• Performs clinical intake according to policy and procedures, including screenings, history taking, vital signs, and medication reconciliation.
• Assists with minor procedures associated with specialty and ensures accurate documentation at the time of service or results.
• Educates patients regarding tests, medications, and diet, providing clear and accurate instructions.
• Monitors and manages inventory, ensuring adequate supplies and functioning medical equipment.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of health care field and medical terminology [Required]
• Knowledge of chronic disease management [Required]
• Knowledge of and ability to utilize internal and external resources [Required]
• Expertise in patient advocacy and navigating complex systems [Required]
• Ability to function and assist others in stressful, fast-paced environments and effectively apply stress management techniques [Required]
• Ability to resolve issues and work independently within the scope of their certification [Required]
• Ability to exercise sound judgement, diplomacy and a professional demeanor [Required]
• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements [Required]
• Experience with computers required [Required]

 

Education:

• High School Grad or Equiv [Required]

 

Work Experience:

• 1+ year of related work experience [Preferred]

 

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Required]
• American Association Medical Assistants (CMA) [Required] OR AMCA Clinical Medical Assistant Certification (CMAC) [Required] OR ARMA Registered Medical Assistant (RMA) [Required] OR AMT Registered Medical Assistant (RMA) [Required] OR AAH Registered Medical Assistant (RMA) [Required] OR National Certified Medical Assistant (NCMA) [Required] OR NHA Certified Clinical Medical Assistant (CCMA) [Required] OR NPS Certified Clinical Medical Assistant (CCMA) [Required] OR Nationally Registered Certified Medical Assistant (NRCMA) [Required]

 

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$17.28 - $27.65

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.