Digital Patient Engagement Coordinator

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

SCOPE: The Digital Patient Engagement Coordinator will support patients, care givers and staff with enrollment and ongoing participation in the Navigating Care patient portal, including the effective use of digital health tools, including the patient portal and electronic patient-reported outcomes (ePRO) platforms and lead community-focused engagement. This role facilitates enrollment, provides education and nonclinical technical support, promotes sustained participation, and partners with clinical and operational teams to expand ePRO use across treatment modalities. The coordinator helps remove barriers to digital access and supports a consistent, patient-centered experience. This position plays a vital role in empowering patients through digital health tools, helping them actively participate in their care. Working in collaboration with hematologists and oncologists, patient experience team members, clinical staff, volunteers, and community partners, the coordinator will design and implement engagement strategies, track program data, and ensure alignment with the mission and strategic goals of Mary Bird Perkins Cancer Center.

FUNCTIONS:

1.    Patient Portal Engagement (Navigating Care)
2.   Collaboration & Engagement

3.   Data Collection & Reporting
 

QUALIFICATIONS:

High school diploma or equivalent required; associate degree or relevant postsecondary education preferred

Experience in patient services, healthcare administration, customer support, digital engagement, or a related field preferred

Experience working in community engagement or with grant-funded initiatives a plus.

SPECIALIZED KNOWLEDGE:

Proficiency in Microsoft Office including applications in word processing, spreadsheets, database and presentation software, familiarity with EHR systems and patient engagement tools preferred

Healthcare technology: Experience with patient portals, electronic health records, ePRO platforms, or patient engagement software

Quality improvement: Experience tracking operational metrics, delivering staff training, and supporting new workflow implementations