Supervisor of Operations - Dispatch

Description

This position is 100% onsite.

Salary range is from $58,345.00 to $81,345.00 per year.

Submission of a resume is required.

The Bus Dispatcher is responsible for ensuring that all scheduled bus services are met by assigning drivers to routes, ensuring  timely dispatch, and managing service departures and arrivals. The Dispatcher works in the bus dispatch office, coordinating the employment of bus operators to their routes and ensuring the fleet is prepared to meet demand.   Dispatchers typically work split shifts to accommodate peak service hours, including the morning rush and late afternoon pull-in periods. 

• This position requires flexibility. You will work a rotational schedule throughout the year, which will include 24/7 hours.
• You must be able to complete a DOT Physical and receive at least a one (1) year MEC.
• If you do not currently have a CDL with Passenger endorsement, you will be required to do so within one year.

Responsibilities: The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Driver Assignment and Dispatch 

• Assign bus operators to routes according to the daily schedule and ensure all operators are on-time for their assigned shifts.
• Dispatch buses promptly to meet scheduled service requirements, ensuring buses depart on time.
• Communicate with operators regarding their assignments, ensuring clarity and readiness to depart.

Scheduling and Staffing Management and Monitoring

• Ensure that all bus routes are staffed according to the service plan, making adjustments as necessary to cover last-minute absences or delays.
• Track and manage driver pull-outs (morning) and pull-ins (afternoon/evening) to ensure proper coverage during peak service hours.
• Coordinate replacement or relief drivers when needed to maintain consistent service.

Communication and Coordination

• Serve as the primary point of contact for bus operators before and during their routes.
• Provide operators with any last-minute updates or route changes, including detours or road conditions affecting service.
• Assist with operator inquiries or requests for support, relaying information to supervisors as needed.

Manage Absences and Schedule Changes

• Monitor attendance, track operator absences, and coordinate shift changes or replacements.
• Ensure sufficient coverage is maintained at all times, particularly during peak hours.
• Communicate with the operations team to resolve schedule gaps or challenges.

Coordination with Maintenance and Operations to address schedule disruptions

• Communicate with the maintenance department regarding vehicle availability, ensuring buses are ready for dispatch.
• Work closely with the operations team to ensure that all routes are fully covered and service disruptions are minimized.
• Notify operators of any vehicle changes or mechanical issues that may affect their assignment.

Record Keeping and Reporting

• Maintain accurate logs of operator assignments, absences, and shift changes.
• Track any schedule deviations and report them to supervisors for review.
• Generate daily dispatch reports, including operator attendance and on-time performance.

BENEFITS: 

• Paid holidays, 
• Paid sick days, 
• Paid personal days,
• Paid Vacation after completion of one year
• Healthcare (Medical, vision, life insurance, dental) - § Eligibility after waiting period
• Flexible Spending Account, Healthcare Spending Account, Dependent Care Spending Account
• Defined Benefit (Pension) - § Mandatory employee contribution
• Deferred Compensation (457)  - § Company matches up to 4% after 1 year
• Long Term Disability
• Paid bi-weekly

Requirements

Core Competencies: 

• Attention to Detail: Ensure that all operator assignments and   dispatching are accurate and on schedule.
• Communication: Ability to clearly and effectively communicate with   operators and other staff.
• Adaptability: Comfortable working in a dynamic environment, especially   during peak service hours.
• Problem-Solving: Skilled in making quick adjustments to assignments or   dispatch plans to address operator availability or service challenges.

Education:

• High school diploma or equivalent required.
• Additional coursework in transportation, logistics, or communications is a plus.

Experience:

• 2+ years of experience in transportation, logistics, dispatch, or a related field.
• Prior experience in public transit operations is preferred.