- Location
- Paraíso, São Paulo, Brazil · BR-RS-Porto Alegre, Brazil
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Experience
- 2+ years
- Source
- Workday
Description
Position:
Customer Support Associate
Job Description:
Why You'll Love This Role:
Innovation happens when the right people, ideas, and technology come together. At Arrow, our Sales teams connect customers with the expertise, solutions, and global capabilities they need to move faster, solve complex challenges, and stay ahead of what's next.
Working across functions and technologies, you'll build lasting partnerships, deliver value beyond products, and help customers transform ideas into real-world solutions while growing your own career in a global technology organization
What You’ll Do:
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
- Responsible for handling more complex discrepancies, interfacing directly with customers, and recommending solutions and/or action plans to internal sales team staff.
- Backlog management.
- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc).
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Provide first point of escalation after initial set of expedites, complete bond requests from Inside Sales, own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses.
- Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge.
Who We Are Looking For:
- Pursuing a college degree or graduated with a major in Business, International Relations, or equivalent
- 2 years of Experience with customer support Business to Business.
- Desirable knowledge of electronics/manufacturing industry.
- Advanced English Proficiency (submit your resume in English)
- Advanced Excel knowledge.
- Desirable knowledge of ERP/CRM systems.
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Health insurance – ophthalmology is included in the medical plan.
- Dental insurance.
- Sesc Credential – Access lazer activities.
- Life insurance.
- Farmácia agreement – agreement with the entire Golden Farma network for the purchase of medicines and perfumery.
- Vale-Refeição for Sodexo Pluxee, worth R$ 55.00 per working day of work.
- Employee Assistance Program (EAP)
Work schedule:
Hybrid: 2 days at office / 3 days work from home
Apply now!
About Arrow
We believe new technologies have the power to make life not only different, but better.
At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.
Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.
Life at Arrow
At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.
From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.
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Annual Hiring Range/Hourly Rate:
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.