Seasonal Christmas Tree Sales / Customer Service

Description

Summary/Objective

The sales associate embodies Zamzow's mission to provide "service beyond customer expectations" by providing a customer friendly environment, including greeting and acknowledging every customer on the Christmas Tree Lot, maintaining outstanding standards, trimming the base of the tree and loading in the customer's vehicle S

Essential Functions

• Create an environment that enables customers to feel welcome, important and appreciated by greeting and acknowledging every guest and answering questions regarding products.
• Directs customers by escorting them to products; helps customers make selections.
• Trim base of the tree for the customer
• Load the tree in the customer's vehicle
• Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention.
• Communicate customer requests to management.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Working Conditions:

Work environment: This job operates primarily outdoors on the Christmas Tree Lot. Please dress appropriately for the elements depending on weather conditions.

Physical demands: This position is very active and requires standing, walking, bending, kneeling, lifting and reaching all day. The employee must frequently lift and/or move items that weigh more than 80 pounds.

Position type and expected hours of work: This is a full-time position. The schedule will be Thursday - Sunday during store hours.

Travel: No travel required

Requirements

Required qualifications:

• Customer focus: Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance; able to develop and maintain a strong return customer base
• Product knowledge: High level of knowledge of products, services, and procedures
• Problem solving: Seeks to fully understand the customers' needs, provides customer with the best solution, contacts other associates/ leaders as needed until customer's need is met
• Respect: treats customers in a sincere, appreciative manner
• Communication: Strong communication skills, both written and verbal, to effectively work with customers and employees

Required education and experience:

• High school diploma or GED
• 1-3 years of sales experience: assisting customers with purchases and using selling techniques (add-ons, upselling, etc.)