SAP Manager

Description

Brueckner Group USA, Inc. is part of the globally successful Brückner Group with over 2,900 employees. We build machinery and production lines for the plastics processing and packaging industry. From our headquarters in Dover, New Hampshire, we serve our customers in the USMCA (NAFTA) region. We place great emphasis on the quality of our services and the sustainability of all our activities. Our employees are the key factors in our success story. And that's the way it should be.

Brueckner Group USA Inc. (BGU) offers competitive salaries, health, dental, and vision coverage, a robust retirement plan, flexible work, company-paid holidays, and educational assistance.

Responsibilities

· Own, manage, and further develop the SAP landscape of Brueckner Group USA

· Act as SAP coordinator between the North American business and the central SAP team in Germany

· Drive process improvement and digitalization together with all departments in SAP and SAP-connected applications

· Plan and support the SAP aspects of a future merger with another legal entity, including master data and finance data migration, organizational structure, system and process harmonization, and workflow and authorization concepts

· Ensure SAP data quality, compliance and documentation, and coordinate testing and change management for SAP changes

· Provide onsite and remote SAP user support, working closely with Group IT and the central SAP team

· Receive, analyze, prioritize and resolve SAP support tickets (incidents, service requests and change requests) within agreed response times, and escalate to the central SAP team or external partners where required

· Plan and deliver SAP training and onboarding for end users and key users, and create and maintain training materials, process documentation and work instructions

Requirements

· 5+ years of experience with SAP (ERP), ideally in finance, logistics or sales processes

· Experience with S/4HANA implementations or migrations

· Experience with ticketing and service management tools and structured SAP support processes

· Experience in training end users and key users in SAP and in creating clear training materials and documentation

· Experience in SAP integration projects such as mergers, company consolidations or reorganizations (master data, data migration, organizational structures) is beneficial

· Team player, service and customer-oriented

· Strong problem-solving and communication skills

· Occasional overseas travel required