- Salary
- $22 – $26
- Location
- Houston, TX
- Workplace
- Onsite
- Type
- Full-time
- Department
- Sales
- Education
- Associate
- Closing date
- Today
- Source
- ApplyToJob
Description
This role requires a highly organized, detail-oriented, and customer-focused professional who will assist our Inside Sales Team running efficiently. The Sales Coordinator will serve as a point of contact for routine customer requests and will own the day-to-day operational and administrative tasks which currently delay our sales representatives away from selling, allowing the Key Account Representatives and Commercial Sales Estimators to focus on pursuing projects, quoting in a timely manner, entering key orders, following up and cold calling, improving the customer experience, and strengthening customer relationships.
Specialized pricing, technical questions, and account-specific decisions will be escalated to the appropriate Key Account Representative or Commercial Sales Estimator, who remain responsible for the customer relationship, pricing authority, and securing the business. The Sales Coordinator provides administrative and operational support and does not independently negotiate pricing or contract terms. Shipping, BOLs, carrier selection, and pick-up coordination remain with the Logistics Team, with whom the Sales Coordinator will partner closely to ensure orders are shipping in a timely manner. This role reports to the Key Account Manager.
This is an onsite, full-time, non-exempt position working Monday through Friday, 7:30 AM–4:30 PM, with a one-hour unpaid, duty-free meal period. Overtime may be required based on business needs and is subject to management approval.
Job Responsibilities:
Specialized pricing, technical questions, and account-specific decisions will be escalated to the appropriate Key Account Representative or Commercial Sales Estimator, who remain responsible for the customer relationship, pricing authority, and securing the business. The Sales Coordinator provides administrative and operational support and does not independently negotiate pricing or contract terms. Shipping, BOLs, carrier selection, and pick-up coordination remain with the Logistics Team, with whom the Sales Coordinator will partner closely to ensure orders are shipping in a timely manner. This role reports to the Key Account Manager.
This is an onsite, full-time, non-exempt position working Monday through Friday, 7:30 AM–4:30 PM, with a one-hour unpaid, duty-free meal period. Overtime may be required based on business needs and is subject to management approval.
Job Responsibilities:
- Serve as another point of contact for incoming sales calls and emails, answering routine questions, providing order status and tracking information, and routing specialized requests to the appropriate sales representative; provide backup coverage for routine requests when a representative is unavailable.
- Accurately enter simple standard and repeat sales orders into the ERP system (Sage), send order confirmations, process authorized minor order updates (site contacts, shipping addresses, delivery instructions).
- Gather project information needed to quote (project numbers, current plans, drawings, specifications, site details) and prepare standard quotes using approved templates and established pricing guidelines for review; escalate pricing exceptions, contract terms, custom configurations, and technical questions to the appropriate authorized individual.
- Capture and verify complete order information prior to release to Operations, including ship-when-ready (Yes/No), requested on-site date, required ship date, confirmed site contact, and shipping instructions; resolve issues that could delay release, such as pending sales tax exemption certificates, payments, or incorrect addresses.
- Manage payments and credit documentation: process authorized credit card transactions and deposits, contact custom order customers daily for final payments prior to shipment, track outstanding balances, and coordinate credit applications and lien waivers with Accounting. Credit approvals, exceptions, and other financial decisions remain with Accounting or the appropriate authorized individual.
- Maintain a consistent follow-up process on issued quotes, making follow-up calls, recording contact dates and next steps, and documenting reasons quotes are not converting (pricing, competition, specifications) for the responsible sales representative.
- Support the Commercial Sales Estimators with bid administration, including organizing project leads, logging bid due dates, preparing and tracking RFA/RFQ submittals, and managing revised purchase orders and change order documents.
- Maintain accurate CRM records (accounts, active quotes, next follow-up dates, projects won and lost with reasons) and prepare weekly and monthly reports on open quotes, quote aging, bookings, and conversion.
- Participate in sales huddles, production meetings, monthly sales meetings, and product training; communicate order status, late orders with revised dates, and stock window lead time changes to the team and customers.
- Respond promptly to customer complaints and process RMAs, routing issues to the appropriate representative or Management and handing off BOL and pick-up coordination to Logistics Team.
- Build and maintain a shared digital resource library and standardize repetitive tasks through checklists and documented procedures.
- 2+ years of sales support, customer service, order entry, or sales coordination experience in a fast-paced B2B environment; construction, building materials, or manufacturing experience preferred.
- Education Level: High School Diploma or GED required; Associate Degree preferred.
- ERP and CRM experience and proficiency with Microsoft Office (Excel, Outlook, Word); Sage and Salesforce experience a plus.
- Excellent communication skills with professional phone and email manner and a customer-first demeanor.
- Experience with accounts receivable follow-up, credit applications, lien waivers, or project lead platforms (Dodge, Construct Connect, PlanHub) is a plus.
- Critical attention to detail and strong organizational and time management skills, with the ability to prioritize multiple time-sensitive requests and follow through to completion; excellent attendance and punctuality.
- Sound judgment in resolving routine requests and escalating pricing, technical, and account-specific matters within defined guidelines.
- Mechanical aptitude and the ability to learn a technical product line; ability to read basic drawings or specifications is a plus.
- Customer Focused, Respect, Teamwork, Results Driven and Kaizen
- Hourly compensation of $22.00–$26.00, depending on qualifications and relevant experience; eligible for overtime pay in accordance with applicable law
- Medical, dental, and vision insurance; company-paid basic life insurance; employee-paid disability coverage available
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- Ongoing product and sales training with strong growth and advancement opportunities
- Supportive, team-oriented culture and work-life balance
Skills
ExcelSalesforceAccounts ReceivableCustomer ServiceERP