Case Manager

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

Purpose

The Case Manager is responsible for providing direct services and holistic support to clients experiencing complex social, economic, or personal challenges. This role involves conducting needs assessments, coordinating referrals, maintaining accurate documentation, and advocating on behalf of clients within community systems. The Case Manager ensures that each client receives trauma informed, culturally responsive, and equitable care.

Responsibilities

Client Support & Case Management

• Conduct intake assessments to determine client needs, risks, and eligibility for services.
• Develop individualized service plans with measurable goals and timelines.
• Provide ongoing case management, monitoring progress, and adjusting plans as needed.
• Facilitate access to housing, healthcare, employment, education, legal support, and financial assistance.
• Offer crisis intervention and safety planning as appropriate.
• Advocate for clients with external agencies to secure necessary resources.

 

Coordination & Referrals

• Maintain strong working relationships with community partners, government agencies, and service providers.
• Connect clients to internal and external programs aligned with their goals.
• Participate in conferences, interdisciplinary meetings, and collaborative initiatives.

 

Documentation & Compliance

• Maintain accurate, timely, and confidential case files in accordance with organizational and funder requirements.
• Track client outcomes and prepare reports for internal use and grant compliance.
• Ensure adherence to ethical standards, program protocols, and data privacy regulations.

 

Program Support & Organizational Engagement

• Contribute to program development, improvement, and evaluation.
• Support outreach, workshops, and community education activities.
• Participate in trainings to maintain best practices in trauma-informed care, cultural humility, and client advocacy.

 

Perform other duties as assigned.

 

 

Job Competencies

Communication: Communicates clearly and concisely in verbal and written forms using established formats and templates; seeks clarification when instructions are unclear and confirms understanding before acting; shares progress updates in a timely, audience-appropriate manner.

Teamwork: Works cooperatively to complete assigned tasks; welcomes feedback and guidance; volunteers support when capacity allows; respects diverse perspectives and builds trust through reliability.

Problem-Solving: Applies established processes and tools to solve straightforward problems; identifies issues early and escalates with proposed options when possible; uses basic analytical techniques to understand root causes.

Program Participant Focus: Demonstrates responsiveness and professionalism with program participants or internal partners; follows service guidelines; escalates issues promptly to ensure timely resolution.

Accountability: Completes assigned tasks reliably and on time; accepts responsibility for errors and corrects them; proactively communicates risks to delivery.

Adaptability: Adjusts to new tasks, feedback, and shifting priorities with a positive attitude; demonstrates resilience and learns from setbacks.

Execution: Completes assigned tasks efficiently and to expected quality standards; proactively seeks help to avoid delays; tracks progress and meets deadlines.

Qualifications

Required

• Bachelor's degree in social work, human services, psychology, public health, or related field or equivalent experience in lieu of degree.
• Minimum 3 years of case management or direct service experience, preferably in a nonprofit or humanitarian setting. 
• Strong understanding of trauma-informed, strength-based, and culturally responsive care.
• Excellent communication, documentation, and interpersonal skills.
• Ability to manage diverse caseloads and work effectively under pressure.
• Knowledge of local community resources and social service systems.
• Proficiency in Microsoft 365 and case management software.

 

Preferred

• Master’s degree in social work (MSW) or related field.
• Experience working with vulnerable populations (e.g., refugees, survivors of violence, those experiencing homelessness).
• Multilingual abilities.
• Familiarity with federal, state, and local social service regulations.

Special Requirements

• Hybrid or in office environment depending on program needs.
• Occasional evening or weekend hours for client emergencies or community events.
• Some local travel may be required.

Benefits

- CWS offers a competitive benefits package that includes:     - 403 (b) Retirement Plan                                                - Medical, Dental and Vision Insurance                                                   - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)   - 14 Official Holidays   - 12 Sick Days Off (Accrued monthly)                                       - Life Insurance and AD&D                                              - Long Term and Short-Term Disability                                                   - Employee Assistance Program (EAP)                                                  - Health Savings Account