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Scheduled Weekly Hours:

40

Director, Pharmacy Business Services

• Reports to: Vice President | Pharmacy Services
• Location: Green Bay or La Crosse, WI

Position Summary:

Under the direction of the Vice President, Pharmacy Services, the Director, Pharmacy Business Services provides strategic leadership and oversight for pharmacy business, financial, supply chain, and operational services across the health system. This role is responsible for directing pharmacy budgets, revenue optimization, cost savings initiatives, supply chain operations, 340B program performance, business analytics, technology support, and project coordination. The Director collaborates with local and system-level pharmacy and executive leaders to shape and execute pharmacy business strategy, ensure regulatory compliance, and maximize value, efficiency, and quality across pharmacy operations.

Essential Job Duties

• Develop and implement strategic plans for pharmacy business services that align with organizational objectives, operating plans, and market trends.
• Collaborate with system and local pharmacy leadership to advance contemporary pharmacy business operations and clinical models of care.
• Direct and optimize financial and operational metrics and systems to improve system pharmacy performance.
• Lead, supervise, mentor, and develop pharmacy leaders and assigned staff.
• Drive recruitment, hiring, retention, and development of a talented and diverse workforce.
• Coordinate and lead projects and initiatives across multiple pharmacy business lines.
• Develop and implement policies, procedures, and best practices to support efficient pharmacy business operations.
• Drive continuous improvement and innovation in pharmacy processes and systems.
• Assist with planning, monitoring, and managing pharmacy operating and capital budgets.
• Establish annual financial and productivity targets and monitor performance against budget.
• Analyze financial data, investigate variances, and recommend improvements.
• Identify and lead initiatives to grow revenue, lower costs, and improve financial performance.
• Oversee medication purchasing, distribution, recall, contracting, and inventory management.
• Manage vendor relationships and contracts with wholesalers, distributors, group purchasing organizations, manufacturers, technology vendors, and other pharmacy-related entities.
• Lead contracting efforts related to drug cost, medication distribution, pharmacy technology, and automation.
• Oversee 340B program compliance, optimization efforts, and mitigation strategies.
• Maintain systems to monitor drug shortages and implement tactics to maintain supply.
• Oversee pharmacy revenue enhancement opportunities within both the medical and pharmacy benefit.
• Ensure strong revenue cycle processes, including billing, charging, charge master maintenance, and data analytics.
• Direct pharmacy business and data analytics services and technology support.
• Collaborate with IT to optimize medication management functionality within Epic, including Epic Willow.
• Participate as a key member of the system pharmacy leadership team.
• Precept learners, including students and residents.
• Serve as a liaison to external business partners to maximize value for the health system.

Minimum Qualifications

Education

• Required: Bachelor’s Degree in Pharmacy or Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy
• Desired: Master’s degree in pharmacy administration, healthcare administration, business administration, or a related field

Certification, Registration, Licensure

• Required: Pharmacist license to practice in the state of employment; some positions may require multiple state licenses
• Must be eligible for licensure to practice pharmacy in Wisconsin
• Desired: Pharmacist license to practice in Minnesota, Iowa, Michigan, and Illinois
• Desired: Specialty Pharmacist certification

Experience

• Required: 5 to 10 years of progressive health system pharmacy leadership experience, including pharmacy business management, financial management, supply chain, and operational oversight
• Required: Experience in strategic planning, budget development, revenue optimization, contract management, and team leadership
• Required: Strong knowledge of regulatory requirements, compliance standards, and healthcare business operations
• Required: Excellent communication, organizational, negotiation, and stakeholder management skills
• Required: Demonstrated ability to lead cross-functional teams, manage large budgets, and drive operational and financial performance
• Desired: Experience with pharmacy supply chain, 340B program oversight, inventory management, drug shortage mitigation, and pharmacy revenue cycle operations
• Desired: Proficiency with pharmacy management systems, Epic Willow, inventory software, data analytics tools, and business intelligence platforms
• Desired: PGY1/PGY2 Health System Pharmacy Administration and Leadership Residency, or equivalent experience

Why join us?

• Comprehensive medical coverage
• Dental and vision coverage
• Retirement savings options
• Paid time off
• Wellness resources and support programs
• Additional benefits available through either the Gundersen or Bellin benefits program, depending on employment location and eligibility

Core Leadership Expectations

• Organizational Strategy and Implementation
• Fiscal Management
• Human Resource Management
• Excellence in Service and Quality
• Organizational Leadership
• Accountability for regulatory requirements
• Community liaison responsibilities
• Department-specific duties as applicable

Mission, Vision, and Values This role supports a mission of inspiring people to live their best lives through caring, learning, and innovation. It also reflects a vision of leading with love and committing to healthy people and thriving communities, grounded in belonging, respect, excellence, accountability, teamwork, and humility.

If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer