Automotive Technical Support and Training Engineer

Job Title: Automotive Technical Support and Training Engineer

Key Responsibilities:

- Provide technical support to customers via phone, email, and in-person visits

- Troubleshoot and resolve technical issues related to our products

- Conduct product demonstrations and trainings for customers

- Develop and maintain training materials and manuals

- Train employees on new automotive technologies and procedures

- Stay updated on the latest industry developments and incorporate them into training programs

- Collaborate with the sales team to identify customer needs and provide technical solutions

- Participate in product development and testing to provide feedback on technical aspects

- Travel to customer sites for on-site technical support and training as needed

- Maintain accurate records of customer interactions and technical issues

- Provide technical support during product launches and events

- Assist with developing and implementing customer service policies and procedures

Qualifications:

- Bachelor's degree in Mechanical Engineering or a related field

- Minimum of 2 years of experience in technical support or training in the automotive industry

- Strong knowledge of automotive technology and systems

- Excellent communication and interpersonal skills

- Ability to explain complex technical concepts in a clear and concise manner

- Strong problem-solving and analytical skills

- Ability to work independently and in a team environment

- Willingness to travel and work flexible hours as needed

- Proficient in Microsoft Office and other relevant software programs