Telehealth support Assistant

To provide essential scheduling, and technical support for telehealth services, ensuring smooth virtual care delivery and a positive experience for patients and providers, they assist with the coordination of telehealth services and maintain confidentialityRequirements;Schedule, confirm, reschedule, and track telehealth appointments, including no-shows and cancellations. Serve as the primary contact for patients and clinicians accessing virtual visits; provide remote technical guidance. Verify and update patient data in EHR systems, ensuring HIPAA compliance at all times. Support billing and insurance processes, including prior authorizations, claims coordination, and invoicing Conduct audit tasks like master patient index reviews and daily visit audits. Basic technical problem-solving for patients and providers Familiarity with insurance verification, billing workflows, referral processes, or prior authorization. Associate’s or Bachelor’s preferred Knowledge of medical terminology and healthcare industry standards Familiarity with secure messaging platforms and communication tools Benefits; Employee assistance program for mental health and wellbeing support Health insurance. Flexible schedules Retirement Plan, 401(k). Supportive and collaborative work environment