- Location
- Carrollwood, Florida
- Workplace
- Onsite
- Department
- Front Office
- Education
- High School
- Source
- Lever
Description
The Patient Service Specialist serves as the first point of contact for our patients in our imaging centers and is responsible for facilitating the patient admission flow.
Skills
EHRComplianceHIPAA
Benefits
Excellent customer services skills with the ability to be empathetic to patient needs.Ability to show genuine concern and understanding towards patient circumstances.Strong communication skills, with ability to listen actively, while entering and verifying data.Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.Attention to detail, time management and organizational skills required.Maintain composure under pressure when dealing with challenging patient situations calmly.Ability to solve problems, multitask and work in a fast-paced environment.Dependability, reliability and teamwork are key success factors.Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.Knowledge of HIPAA regulations and patient confidentiality standards preferred.Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.
