Host/Food Runner - Part Time

Description

The Rooftop and Terra Kitchen are looking for a PM Seasonal Host/Food Runner - Part Time ! 

The Host/Food Runner plays a crucial role in ensuring the efficient flow of service by delivering dishes from the kitchen to the guests' tables. The ideal candidate is detail-oriented, organized, and committed to providing excellent customer service.

The Host/Food Runner shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Kitchen Liaison: Work closely with kitchen staff to ensure timely and accurate preparation and delivery of food orders.
• Timely Delivery: Carry food orders to the correct tables promptly, minimizing delays and ensuring hot food is served.
• Communication: Maintain clear communication with kitchen and serving staff to coordinate the timing of food delivery.
• Quality Check: Conduct a visual check of each dish to ensure it meets quality standards and matches the customer's order.
• Guest Interaction: Interact with guests in a friendly and professional manner, answering questions and addressing any concerns.
• Assistance to Servers: Support servers by delivering additional items such as condiments, utensils, or refill
• Cleanliness: Keep work areas, including serving stations and dining areas, clean and well-maintained.
• Team Collaboration: Collaborate with kitchen and front-of-house staff to maintain a cohesive and efficient operation.
• Follow Hotel policies with lost and found items.
• Report all accidents and breakages to the Manager in charge.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned

Requirements

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.

Supervision

• Reports to the F&B Manager.

Education and Experience

• Previous Customer Service experience preferred.
• Must be able to obtain State Alcohol Serving Certificate and State Food Handlers Certificate.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift, carry, push, pull 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.