Dental Technician - Implants

Reports to:                Manager, Implants  

Department:             Operations

FSLA:                          Hourly, non-exempt

Status:                        Full-time

Schedule:                    8:00am to 5:00pm, Monday through Friday (flexible)

Position Summary
The Implant Dental Technician is responsible for the technical execution of implant-supported restorations. This individual applies knowledge of implant systems to design and fabricate prosthetics with precision, esthetics, and functionality. The technician also serves as a key technical liaison to doctors, providing guidance, troubleshooting complex cases, and ensuring that implant solutions consistently meet high standards of excellence.

Key Responsibilities

• Evaluates incoming implant cases by analyzing impressions, scans, surgical reports and associated prescriptions to determine the optimal restorative path.
• Identifies specific implant brands and platforms, assesses component compatibility, and proactively determines if additional parts must be ordered to ensure the best clinical outcome.
• Serves as the technical liaison for doctors and oral surgeons, engaging in collaborative case planning to select the correct components and resolve potential complications before fabrication begins.
• Maintains meticulous case documentation, including legible call notes, accurate implant billing sheets, and precise updates to daily implant work.
• Maintains workflow efficiency to ensure all cases meet commitment dates and scheduling deadlines for both doctors and internal teams.
• Operates various software and digital platforms to process orders and completion documentation, demonstrating a high capacity for learning new technical systems.
• Participates in daily scrums and team meetings, providing technical insights, discussing customer feedback, and addressing case challenges.
• Facilitates clear, consistent communication between the laboratory, clinical offices, vendors, and internal team members to resolve technical queries and ensure transparency throughout the manufacturing process.
• Demonstrates continuous curiosity by staying current with evolving implant technology, applications, and material science to advance the lab’s technical capabilities.
• Monitors and manage inventory levels while coordinating with suppliers ordering needs.

Qualifications

• 5+ years of direct experience in dental laboratory or clinical dental environment, with a heavy emphasis on implant-supported prosthetics.
• Extensive knowledge of various implant platforms, and multi-unit restorative systems
• CDT (Certified Dental Technician) in Implants or Crown & Bridge is preferred, or equivalent specialized training in implantology.
• Proven ability to translate complex technical concepts into clear, actionable advice for dental professionals.
• Demonstrated history of identifying and resolving complex restorative issues under tight production timelines.

Behavioral Expectations

• Maintains a professional, solution-oriented demeanor when communicating with doctors, vendors, and internal team members, even under pressure.
• Takes responsibility for the success of cases.
• Approaches doctor relationships as a partner; proactively identifies potential issues before they reach the clinical chair.
•  Exhibits an unwavering commitment to detail and consistency, ensuring that "good enough" is never the standard.
• Adapts effectively to new processes and technologies while maintaining a positive and professional demeanor.
• Strong multitasking skills with the ability to maintain accuracy and efficiency.
   

Dental Prosthetic Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.