Summary:

Overall responsibility for coordinating and managing all Import functionality tasks for shipments destined to Australia.

The Imports Operations Clerk will ensure all international shipments are reported to local Australian Border Force / Quarantine authorities and Custom Brokers for clearance and will interact with all other Australian Operations Department for communication on clearance and provide the authority to deliver. This role involves ensuring compliance with customs regulations, maintaining accurate records, and facilitating communication between internal departments and external partners to ensure efficient compliant import operations.

Responsibilities:

• Prepare and process import documentation, including customs invoices, House Air Waybil, Master Air Waybil. 

• Report shipment details to Australian Customs and Quarantine and airlines via Expedient or Incident Command Systems.

• Ensure compliance with customs regulations, import laws, and company policies throughout the import process.

• Coordinate with customs brokers, other World Courier Offices and departments and to facilitate timely and accurate customs clearance of imported goods.

• Monitor shipment status and address any issues related to delays, discrepancies, or customs holds, ensuring timely resolution.

• Maintain accurate records of all import transactions, including filing and tracking documentation for audits and reporting purposes.

• Collaborate with the finance department to ensure accurate payment of import duties, taxes, and freight charges.

• Support the development and implementation of standard operating procedures (SOPs) for import processes.

• Assist in preparing reports and analysis related to import activities and performance metrics.

• Ensuring that all the work is carried out in a timely and professional manner to the required high standard and that all staff meets their responsibilities.

• Use of World Courier Transport Management System / Expedient / Customs interactive System, OptiView Jetstream.

• External Communications with clients, service providers, Customs, and other regulatory bodies.

• Internal Communications within the World Courier Network (other Countries) and other departments.

• Ensuring all temperature controlled handling instructions are communicated to relevant departments to ensure correct temperature is maintained.

• Pre-shipment enquiries for shipments requiring specialist clearance and the issuing of sending instructions.

• Strict adherence to numerous internal procedures both department specific and Company specific, the latter being defined by SOPs and Ops memos.

Reports Directly To:

• National Imports Team Leader  

Qualification:

• 1-2 years working experience in logistic / import operations is preferred.

Requirements:

• Strong knowledge of customs regulations, import documentation, and compliance requirements.

• Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders.

• Excellent attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.

• Proficient in Microsoft Office Suite and experience with logistics or import software systems.

• Must be fully capable of managing all aspects of the Operations Imports role consistently in compliant and to a high standard.

• Must have strong Industry experience & knowledge

• Able to follow procedures & instructions within Transport Management System and World Courier Standard Operating Procedures.

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REPORTS DIRECTLY TO: The Operations Executive is subordinate to the Operations Supervisor, Operations Manager, or rather to the General Manager of Aero Link.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Aust) Pty. Ltd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned