Receptionist

Job Overview

The Receptionist serves as the first point of contact for members, guests, and visitors, representing the organization in a professional, friendly, and welcoming manner. This role is responsible for managing front desk operations, handling incoming calls, and providing administrative support to ensure efficient daily operations. The Receptionist plays a key role in delivering exceptional customer service, maintaining accurate records, and supporting office functions while creating a positive and organized environment. The ideal candidate demonstrates strong communication skills, attention to detail, professionalism, and the ability to multitask effectively in a fast-paced setting.

Key Responsibilities

• Greet members, guests, and visitors in a warm, friendly, and professional manner, ensuring a positive first impression of the Club.

• Answer and direct incoming phone calls promptly and professionally, providing accurate information and assistance.

• Assist members with general inquiries, reservations, event information, and club services.

• Maintain a clean, organized, and professional front desk and lobby area at all times.

• Perform administrative and clerical duties, including filing, data entry, scanning, and maintaining accurate records.

• Receive, sort, and distribute mail, packages, and deliveries.

• Monitor and maintain visitor logs and ensure adherence to club access and guest policies.

• Support office operations by assisting management and staff with administrative tasks as needed.

• Maintain confidentiality of member, employee, and club information.

• Proofread correspondence and documents for accuracy and professionalism.

• Assist with member communications, including distributing notices, newsletters, or event materials.

• Ensure professionalism in appearance, conduct, and communication at all times.

• Provide general support to ensure smooth daily operations of the Club.

Qualifications and Skills

• Strong customer service and hospitality skills

• Professional demeanor and appearance

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Attention to detail and accuracy

• Ability to maintain confidentiality and professionalism

• Proficiency in basic computer applications (email, Microsoft Office, club management systems preferred)

• Prior reception, administrative, or hospitality experience preferred