Care Manager

PURPOSE OF THE POSITION

The purpose of this position is to implement GreatCare® to ensure the recruitment, retention, and development of the best caregivers and ensure satisfaction of clients through delivery of applicable care solutions and active involvement.

COMPENSATION

$42,000-$48,000 per year

SCOPE

The Care Manager reports to the Agency Director and is responsible for ensuring the satisfaction of both the clients and the caregivers. The incumbent’s responsibilities include a broad range of interaction with caregivers and clients.

PRIMARY DUTIES

• Continually seek out and hire qualified applicants according to office recruitment plan
• Complete the hiring process
• Conduct new hire orientation to caregivers
• Ensure all caregivers complete background checks and registry checks prior to contact with clients
• Conduct employee and client chart audits
• Enroll Caregivers in GreatCare® certification courses
• Create and manage Client schedules
• Match Caregivers with clients
• Review Caregiver visit notes, and clock in and out time
• Manage Caregivers to include: interactions, incidents, disputes, discipline and terminations, per office policy.
• Conduct client care consultations, home safety assessments, and supervisory visits
• Initiate QAPI reporting for infection control, complaints, incidents, and accidents within 24 hours of occurrence
• Conduct Caregiver to client orientations

SHARED DUTIES

• Answer Care Opportunity Calls
• Provide on-call coverage for nights and some weekends
• Perform the duties of a caregiver when necessary
• Maintain client and employee files
• Participate in weekly team meetings
• Conduct caregiver disciplinary actions and terminations
• Perform the duties of a caregiver when necessary

KNOWLEDGE

• Knowledge of state-specific regulatory standards for the non-medical home care industry

• Experience in caregiving

SKILLS

• Ability to provide outstanding customer service

• Excellent interpersonal skills

• Effective verbal and listening communication skills

• Ability to manage time and prioritize work

• Negotiation skills

• Ability to adapt to changing work priorities and meet deadlines and schedules

• Ability to learn an industry specific software, and operate spreadsheet, word processing, and email programs at a highly proficient level

• Stress management skills

• Time management skills

PERSONAL ATTRIBUTES

• Honest and trustworthiness

• Integrity and Credibility

• Respectfulness

• Possess cultural awareness and sensitivity

• Professionalism

• Customer Service

QUALIFICATIONS

• Must be 18 years of age

• Must be able to speak, read, and write the English language

• Must have transportation in good working order

• Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes

• At least one-year experience or certified training in care for individuals with functional disabilities

PHYSICAL REQUIREMENTS

• Light (ability to lift 50 lbs)

• Ability to drive a motorized vehicle

• Ability to sit/stand for prolonged periods

WORK HOURS

• 8:00am to 5:00pm Monday through Friday

• Occasional evenings or weekends as required

• On-call duties regularly required