Automotive Service Advisor

Description

 We are seeking a customer-focused Service Advisor to act as the primary point of contact between customers and the service department. The ideal candidate will communicate service recommendations clearly, ensure a smooth service experience, and help drive overall customer satisfaction. 

Responsibilities:

•  Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle issues
• Recommend services and repairs based on technician findings
• Provide clear cost estimates and timelines
• Communicate with technicians to ensure accurate diagnosis and timely repairs
• Keep customers informed throughout the service process
• Schedule appointments and manage workflow efficiently
• Process repair orders, invoices, and payments
• Maintain accurate records of all services performed
• Deliver excellent customer service and build long-term relationships

Benefits:

• Commission-Based Pay Structure
• Medical, Dental, & Vision Benefits
• 401K
• Vacation time and Sick Time.

Requirements

•  Previous experience in a service advisor or customer service role (automotive preferred)
• Strong communication and interpersonal skills
• Basic understanding of automotive systems and maintenance
• Ability to multitask and stay organized in a fast-paced environment
• Valid driver’s license
• Sales experience or ability to upsell services effectively