Duty Manager

Job Description:

We are seeking an experienced and service-driven Duty Manager to join our hospitality team. Reporting to the Front Office Manager, you will serve as the on-ground leader responsible for delivering an exceptional guest experience, overseeing front-of-house operations, and supporting a high-performing guest services team.

Perks & Benefits:

• Competitive pay & a Comprehensive Benefits Package.

• Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.

• Annual Education Allowance

• Generous Referral Program

• Fun & collaborative company culture with lots of team building events

• Local discounts to restaurants, clothing stores, personal training, and more

• Free access to a fully equipped gym

• Friends and Family rates for hospitality brands. 

What You Will Do:

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices

• In Charge of supervising, training, and disciplining guest services staff as needed

• Responsible for scheduling Guest Service desk

• Assists and supports all guest services agents to ensure completion of their assigned duties

• Serves as direct support for the Operations Manager

• Provides supervisor support Guest reception, operational duties for these areas

• Shows Initiative, provides problem solving, staff training, and team leading

• Responsible for consistently offering professional, friendly, and engaging service

• Monitors and updates guest or resident accounts

• Communicates guests or resident facility events and/or repairs

• Supervises and handles any guest or  resident opportunities or escalations that cannot be settled directly by team members

• Reviews arrival, departures and VIPs, including room allocations, amenities and special requests

• Integrates and trains new and tenured employees, providing support for skills development

• Follows and enforces departmental policies, procedures, and service standards

• Available for weekend support for Guest Services team

• Ensures that the Front of House and Back of House remains clean and organized

• Assists GSM and Leasing department with rent collection, and incidental fees

• Ensures guest or residents have paid rent

• Coordinates and prepares daily operation packages

What You Bring:

• High school diploma or GED

• Bachelor’s degree in business administration, hospitality management, or hotel management

• 5 years experience in hotel management

• A proven track record of being able to lead a team and multitask

• An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience

• Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

Salary Range:

$56,000 - $60,000 CAD Per Year

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.