Lead Intake Specialist, Infusion Clinics

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

 Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Lead Intake Specialist, Infusion Clinics will function as a key member of our intake team and will be accountable for performing various administrative duties supporting our patients, intake team and communicating with cross-functional departments. The ideal candidate will be passionate about working in a team setting, be well organized, have excellent communication skills, and display a strong drive for continuous improvement, challenging the status quo, and meeting specific patient intake and referral goals.

Job Description: ​

Job Responsibilities:

• Engages with patient, referral source and clinical team to coordinate start to finish process of getting a patient treated. 

• Collaborates with leadership team to provide ideas, suggestions, identify areas of opportunity and improvement  

• Responsible for team education and resolution of issues related to the patient onboarding process. 

• Creates, communicates, and helps to obtain all required documentation for new and existing referrals.  

• Supports the ongoing activities needed to ensure clean claims.  

• Lead benefit verification, prior authorization, pre-collections, copay assistance and financial review process within EMR  

• Champion of EMR enhancements and implementation applicable to the intake team

• Interviews, assists with hire process, and trains employees.

• Lead weekly check-ins with intake specialists and front desk coordinators to support and guide improvement  

• Assists leadership team to troubleshoot and resolve complex issues. 

Supervisory Responsibilities (YES or NO) NO

Basic Education and/or Experience Requirements

• High school diploma or equivalent is required

• Minimum 3 years of healthcare experience required

• Preauthorization experience required

Basic Qualifications & Interests (BQIs)

• Ability to multi-task and support numerous referrals/priorities at one time. 

• Ability to work in a fast past environment. 

• Must be detail-oriented and have a high degree of quality focus. 

• High degree of customer service skills required.  

• Ability to trouble shoot, problem solve and collaborate with cross-functional team members across sales and operation functions. 

Travel Requirements (if required)

Must be willing to travel, if needed, to provide training to other team members located at the other infusion clinics.

Preferred Qualifications & Interests (PQIs)

• Leadership experience preferred 

• Infusion Intake experience preferred

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $19.40-$32.33

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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